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Research Handbook on Services Management
This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.
Optimization
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Novel Innovation Design for the Future of Health
This book highlights the reasons for an urgently needed revision of the current global healthcare setup, discusses the needed mindset for a future of health, and provides a comprehensive development toolset for disruption (and for the needed incremental innovations towards disruption). Today’s biomedical and health innovation related research in universities encourages activities that lead to incremental innovations with a relatively low risk of failure. The healthcare industry on the other hand provides tools and devices for established healthcare providers to improve the diagnosis and therapy/ treatment of the patients’ health problems. The patient is not in the center of healthcare pr...
Artificial Intelligence in Customer Service
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.
Wildlife Review
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Images of Change
Images of Change focuses on the visual propaganda employed by Catholic popes in Rome during the time of Tridentine Reform. In 1563, at the Council of Trent, the Catholic Church decided to reform its own use of imagery, in response to Protestant criticism. This volume examines how different sixteenth-century popes dealt with church reform by looking at the variety of artworks that were commissioned particularly in the city of Rome, the immediate sphere of influence of papal power. Based on original research in the Vatican archives, the book argues that because of the contradictory media strategies employed by individual popes, the papacy began to lose its spiritual and temporal influence and power. This book will appeal to students and scholars alike interested in the Roman Catholic Church in and around the sixteenth century, as well as Early Modern religious reform and Papal influence.
International Conference on Advanced Intelligent Systems for Sustainable Development
This book describes the potential contributions of emerging technologies in different fields as well as the opportunities and challenges related to the integration of these technologies in the socio-economic sector. In this book, many latest technologies are addressed, particularly in the fields of computer science and engineering. The expected scientific papers covered state-of-the-art technologies, theoretical concepts, standards, product implementation, ongoing research projects, and innovative applications of Sustainable Development. This new technology highlights, the guiding principle of innovation for harnessing frontier technologies and taking full profit from the current technological revolution to reduce gaps that hold back truly inclusive and sustainable development. The fundamental and specific topics are Big Data Analytics, Wireless sensors, IoT, Geospatial technology, Engineering and Mechanization, Modeling Tools, Risk analytics, and preventive systems.
Praxis of Retelling Parables and Miracles
A bible theological didactic is not principally reduced to learning and teaching Bible alone but rather extended to understanding and interpreting Bible in one's own religious and pedagogical context. Bible didactic, moreover, does not circumscribe itself only to biblical knowledge in virtue of deducing some abstract and moral principles, but it rather prospects to strengthen and reconstruct one's identity within the choices offered by culture and context. This book aims to engage in an intercultural interpretation of the parables and the miracles of Jesus by dialoging with the culture of Tamils. This comparative study subsequently proposes an alternative synchronic hermeneutic in biblical d...
Surgery of Larynx and Trachea
This comprehensive volume covers all the subspecialities of laryngology, from phonosurgery to cancer. Each surgical procedure is explained and well illustrated in a step-by-step manner. In addition, coverage evaluates different surgical methods such as endoscopic versus open surgery and the use of cold instrument versus laser so that the reader receives guidance for the use of these complimentary methods.
Engineered Stability
How long have composites been around? Where does the classical laminate theory come from? Who made the first modern fiber composite? This work in the history of materials science is the first examination of the strategies employed in the nineteenth and twentieth centuries in researching and developing hybrid materials. The author analyzes numerous sources which record a regular back and forth between applied design and exploratory materials engineering in building such “modular materials”. The motivations, ideas, and concepts of engineers, scientists, and other players in industry and research are also examined within the context of their day. This book presents the development and impor...
