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Remote Service Technology Perception and its Impact on Customer-Provider Relationships
Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.
Qualitative Research
None
The Laboratory of Progress
The Laboratory of Progress: Switzerland in the 19th Century tells the improbable story of how a small, backward, mountainous agricultural country with almost no raw materials became an industrial powerhouse, a hub of innovation, a touristic mecca and a pioneer in transportation – all in the course of a single century. That a tiny landlocked country should become a dominant steamship builder for the rest of the world; that a country that had never seen a cotton plant should become the world’s second-largest textile producer; that a country with hardly any level terrain should come to boast the world’s most highly developed railway network; and that a country whose main export was impove...
The management of innovation and its role for the accomplishment of leadership excellence in SMEs
Inhaltsangabe:Zusammenfassung: Die aktuelle Situation auf den Märkten ist gekennzeichnet durch Hyperwettbewerb, stark verkürzte Produktlebenszyklen, immer kürzere Produkt- und Technologieentwicklungszeiten. Daraus resultiert die zunehmende Notwendigkeit auch für KMUs, auf internationalen Märkten tätig zu sein und Kernkompetenzen global zu nutzen. Vorsprung zu haben vor anderen, vor Wettbewerbern ist zweifellos von Vorteil. Im Wettlauf um Kunden und überzeugte Anhänger gewinnt doch immer der, der besser, innovativer ist. Erfolgreiches Innovationsmanagement ist eine wesentliche Voraussetzung für überdurchschnittliche Wertsteigerung des Unternehmens, höheres Wachstum im Vergleich zu ...
Computing with Words in Information/Intelligent Systems 2
These two volumes consisting of Foundations and Applications provide the current status of theoretical and empirical developments in "computing with words". In philosophy, the twentieth century is said to be the century of language. This is mainly due to Wittgenstein who said: "The meaning of a word is its use in the language game". "The concept game is a concept with blurred edges". In the first phrase, "the language game" implies the everyday human activity with language, and in the latter, "game" simply implies an ordinary word. Thus, Wittgenstein precisely stated that a word is fuzzy in real life. Unfortunately this idea about a word was not accepted in the conventional science. We had to wait for Zadeh's fuzzy sets theory. Remembering Wittgenstein's statement, we should consider, on the one hand, the concept of "computing with words" from a philosophical point of view. It deeply relates to the everyday use of a word in which the meaning of a word is fuzzy in its nature.
Detours
"Detours" explores the reception of Kant's works in Vienna, Austria and Eastern Europe from a historical point of view and focuses on six topics: Kant and Censorship, Kant and Karl Leonhard Reinhold, who was the first Kantian born in Vienna and became a precursor for German and Austrian Kant reception in Jena, Kant and Eastern Europe, Kant and his Poets, Kant and Phenomenology and Kant and the Vienna Circle. In this way, the ambivalent perception of Kant in Austria becomes clearer: On the one hand Kant was censored and criticized harshly but on the other hand Kant's philosophy was studied actively in the "underground".
