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The New Cambridge English Course 4 Practice Book with Key
The New Cambridge English Course is a four-level course for learners of English.
The Call Center Handbook
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
The New Cambridge English Course 4 Practice Book
The New Cambridge English Course is a four-level course for learners of English.
The Call Center Dictionary
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
The Social Web
This pioneering book, first published in 1997, details the process to empower businesses and individuals to build websites based on common interests and social interaction. It provides insights that are as relevant now as they were when the book was written.
Almost Home
Inside the lives of homeless teens?moving stories of pain and hope from Covenant House Almost Home tells the stories of six remarkable young people from across the United States and Canada as they confront life alone on the streets. Each eventually finds his or her way to Covenant House, the largest charity serving homeless and runaway youth in North America. From the son of a crack addict who fights his own descent into drug addiction to a teen mother reaching for a new life, their stories veer between devastating and inspiring as they each struggle to find a place called home. Includes a foreword by Newark Mayor Cory Booker Shares the personal stories of six homeless youths grappling with ...
Illegal Affairs
In the heart of Texas, Monroe University Law School's newest recruits have it all. . .but in Shelia Dansby Harvey's sexy, explosive debut novel, that might be too much. Beautiful and kind--yet fiery and passionate when it counts--Callie Stephens has a new career track, a new best friend, and a new love. Finally the void left by her father's mysterious death is being filled, but life has a few new twists in store. . . Smart, successful seductress Raven Holloway has "that intangible thang" everyone in town has noticed--including a very powerful, very married, Texas senator. Raven's used to going for it all, but this time she may be going too far. . . Aspiring lawyer and ex-pro football player ...
Ebony Jr.
Created by the publishers of EBONY. During its years of publishing it was the largest ever children-focused publication for African Americans.
Building the Future
Niccolò Machiavelli famously wrote, "There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things." That's what this book is about--innovation far more audacious than a new way to find a restaurant or a smart phone you can wear on your wrist. Harvard professor Amy Edmondson and journalist Susan Salter Reynolds explore how to bring into being systems that transform human experience and make the world more livable and sustainable. This demands "big teaming": intense collaboration across professions and industries that may have completely different mindsets and even be antagonistic...
They Played Rugby for New Zealand 1884-2023
Over 500 pages of facts, statistics, and records of every match and every player for the New Zealand national Rugby Union team from the first match in May 1884 up to December 2023.
