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The Voyage of the Roxane
This true story of the Tasman Sea crossing in winter 1937 of the 26 foot yacht Roxane is written by ninety-seven year old Keith Dawson, one of the yachtsmen and a co-owner of theyacht. The Roxane was believed to be the smallest yacht at the time to receive Marine Department clearance to leave New Zealand waters. Finally, after seventy-four years, the full story of this historic Kiwi small boat adventure has been told. This yachting yarn is destined to become a classic.
The Call Center Handbook
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Caroline Princess of Wales & Other Forgotten People of History
Discover the fascinating stories that historians have neglected to tell us over the years. Caroline Princess of Wales was the wife of King George IV of England, a man who neglected her womanly needs. Deciding that what was good for the gander was good for the goose, she is often said to be the first woman of the Women's Liberation. This collection includes many other largely unknown historic people and events. Read the story of American patriot Nathaniel Wheatley, brother of Negro slave poet and singer, Phillis Wheatley, whose death is still a mystery. Unearth the truths of the Holsworthy Connection, a tale of the three most important women in the history of early Australia and illuminates the religious connection to the founding of Sydney. Encounter other important men and woman whose stories have yet to be told, until now.
Call Center Savvy
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
The New Cambridge English Course 4 Practice Book with Key
The New Cambridge English Course is a four-level course for learners of English.
The Call Center Handbook
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Botany Bay Whalers Pre -First Fleet
The book started as a correction to History when I found out that Samuel Enderby II had repeated his request to his son in law for American sailors, just before The War of Independance broke out, then finding out their names in a note on a page of an American book first printed in America in the 1779s. The rest of the book is interesting facts found when investigating the Enderbys, who have been sadly neglected by Historians.
Computerworld
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
