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"High quality equals happy clients." Independent adjusters, risk managers & third-party administrators are just starting to pay attention to this maxim. Here is the first comprehensive, readable & practical book for adjusters on quality management. In five lively sections -- Communication, Boy (& Girl) Scout Virtues, The Care & Feeding of Clients, The Secret to Keeping Clients & The Service Extras -- noted claims author & educator Kevin Quinley provides invaluable tips. Order from Claims Books, 1001 4th Ave. Plaza, #3029, Seattle, WA 98154; (206) 624-6965.
The best-selling guide that can benefit novice adjusters and experts alike. This book helps you tame the telephone, handle your diary scheduling, take out-of-town trips, and engage in continuing education without losing control of your claim files. Now in it's Third Edition, this book contains hundreds of tips on handling your claims job more effectively and avoiding burnout, while also offering the secrets of effective e-mail sending and receiving, current and potential uses of the Internet, and the best ways to handle voice mail.
If you are ready for simple explanations, practical solutions, and time-tested strategies that will reap huge savings in insurance costs, then Hide! Here Comes the Insurance Guy is here to help! Rick Vassar, a certified expert in the commercial insurance arena, writes from a risk manager's perspective as he tackles the often confusing field of commercial insurance with his real numbers, real solutions strategy. Developed not just as an initial learning tool but also as an ongoing resource for experienced managers as well as the uninitiated, this simple guide will help busy executives and business owners reduce expenses in their current programs. Vassar will teach you four distinct steps for controlling your insurance costs: Understand the language and the process Know the players and how to better manage the process Develop a strategy and a plan to maximize coverage for minimal cost Invest the time and gain real financial benefits With a fresh perspective, this guidebook provides insight into an industry that is constantly evolving, and it shows how you can potentially save your company millions of dollars in insurance costs!
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With wit and humor, you'll learn the pitfalls of claims adjusting and how to handle potentially devastating situations. From bad hires to natural disasters, this step-by-step solutions guide will entertain you while you learn. Some of the topics covered: * Sock It to Me...The Jury Returns with a Runaway Award * Uh-Oh...You're in Default * Dealing with the Psycho-Client from Hell * Surviving Claim Audits and Market Conduct Exams
Companies must either properly manage the complex world of legal and corporate risk or suffer the consequences. Author Bryan E. Hopkins, the former general counsel of Samsung Electronics America, identifies the numerous areas of legal and corporate risk that managers and their company counsel face daily. More importantly, he provides concrete examples that demonstrate how to minimize or mitigate legal and corporate risk. He provides case studies, practical information, and insights to help you conduct an initial legal risk assessment; establish a compliance program; retain records that minimize risk; transfer risk;and navigate the discovery process. Legal counsel must take an active effort i...
The definitive work on risk reduction for practicing physicians. As a practicing physician you have worked long and hard to build up your medical practice. Why risk it all if you don't have to? This concise and easy to read text contains simple techniques for you to use to reduce/avoid costly potential malpractice and insurance pitfalls.