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Service Quality of Islamic Banks
Purpose - The objective of this study is to examine the impact of PAKSERV model on customers' satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive measures concern on the cultural dimension of service quality by focusing on the mediating role of trust in the Malaysian context.Design/methodology/approach -A survey was conducted involving 401 customers of Islamic banks in the states of Kuala Lumpur and Selangor, Malaysia. The data were analyzed through exploratory factor analysis, confirmatory factor analysis and structural equation model employing AMOS 23 and SPSS 23.Findings - The study found positive relationship of PAKSERV dimensions of service quality, customers...
Selected Proceedings from the 1st International Conference on Contemporary Islamic Studies (ICIS 2021)
This book collates selective outputs from the 1st International Conference on Contemporary Islamic Studies, focusing on interdisciplinary research that is relevant and timely. One of the most vital areas for national development in Malaysia, and other parts of the Muslim world, is the field of Islamic studies. With a selection of regional and international contributions, the volume covers several topics, including Zakat, Wakaf, Islamic philanthropy, Islamic Turath, Islamic astronomy, Islamic texts - both ancient and modern - Halal, the Muslim family, fiqh, and Islamic finance. Cutting across both academia and religious practice, the book seeks to demarcate various aspects within Islamic law and culture, in the context of the IR 4.0 era. It is relevant to students and researchers working within the interdisciplinary landscape of Islamic studies, from Asia to beyond.
Emerging Markets and Financial Resilience
Emerging Markets and Financial Resilience presents a picture of finance research. The issue of financial resilience in emerging markets is apt and timely as emerging countries are faced with the challenge of finding ways of sustaining their current trajectory in shaping the global financial architecture to ensure sustainable growth.
Proceedings of the BISTIC Business Innovation Sustainability and Technology International Conference (BISTIC 2023)
This is an open access book. Department of Management Faculty of Economics Universitas Negeri Malang seeks high quality research paper for the 3rd Business Innovation Sustainability and Technology International Conference (BISTIC) 2023 that was held on July 25th, 2023. We invite all professors, researchers, students, practitioners, and other enthusiasts to participate in The Business Innovation Sustainability and Technology International Conference (BISTIC) 2023 to present, share, and discuss the phenomenon depicted by academic research result as a strategic way to enlarge and enhance the research development together. This year, BISTIC is held as a virtual conference where there will be online presentation.
Emerging Markets and Financial Resilience
Emerging Markets and Financial Resilience presents a picture of finance research. The issue of financial resilience in emerging markets is apt and timely as emerging countries are faced with the challenge of finding ways of sustaining their current trajectory in shaping the global financial architecture to ensure sustainable growth.
