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Repositioning Reference
To compete today, librarians need to not only provide old services in new ways but also to provide new services. Repositioning Reference: New Methods and New Services for a New Age re-imagines reference services in libraries and information organizations and the role of reference librarians, taking into account rapid developments in technology and information-specific services in non-library sectors. It traces the history of technology adoption for reference services, describes competitive pressures facing reference services, identifies untapped opportunities for reference services and librarians, details innovative and creative solutions for energizing the profession and engaging library us...
Reference and Information Services
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
Communicating Professionally, Third Edition
An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training
The Evaluation and Measurement of Library Services
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative a...
Teaching Reference Today
Reference and Information Services, if it may still be referred to by this term, is an evolving outreach service in libraries. This is not only due to Google and the Internet, but also other technological advances afford users online access to a plethora of content, free and proprietary. This evolution has also caused a shift in the theories and practices (especially, core functions and values) of reference and information services as library schools seek greater alignment with practitioners and libraries on the forefront of these changes. As academics and practitioners work together to educate library students on the kinds of changes happening in reference and information services, they are...
Implementing an Inclusive Staffing Model for Today's Reference Services
Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. The authors, staff members at Eastern Michigan University, chose to address this by implementing an inclusive reference model in which staff and student assistants are trained to answer certain levels of reference questions...
Evaluating the School Library
This guide for the evaluation of school libraries both in practice and in research covers analysis, techniques, and research practices for conducting evaluations of curriculum, collections, facilities, and library personnel performance. This new edition of an important tool for school librarians and administrators describes how and why to conduct evaluations of school libraries and explains the evaluation of curriculum, collections, facilities, student programs and services, and library personnel. The results can be used for strategic planning, curriculum development, and conducting action research. New topics to this edition include explorations of community, faculty, students, and school l...
Assessing Library Space for Learning
With the surge in electronic access to the library’s resources, there has been an ongoing discussion about the need for a physical library building. On a college or university campus, the library is a destination for its users. Students, faculty and staff go to the library for various reasons. Their usage makes the academic library a valuable learning space on campus. However, not much is known about how the library space contributes to user learning. In Assessing Library Space for Learning, chapters discuss library usage at academic institutions and how that usage is an integral part of the student learning experience. Included are the perspectives of an architect who is tasked with desig...
Academic Libraries for Commuter Students
With its emphasis on qualitative research, this book will help readers learn what commuter students really need from academic libraries.
Digital Technology as Affordance and Barrier in Higher Education
This book explores college students’ lived experiences of using digital technologies for their academic work. Access to and use of digital technologies is an integral aspect of higher education in the twenty-first century. However, despite the tech-savvy image of them propagated by the media, not all college students own and use technology to the same extent. To ensure that students have the best opportunities for success, all in higher education must consider ways to increase affordances and reduce barriers in student technology use. This book explicitly examines urban commuter students’ use of digital technologies for academic work, on and off campus.
