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Cambridge Handbook of Routine Dynamics
A comprehensive introduction and overview of research in Routine Dynamics written by the central researchers in the field.
Inside the Virtual Product
What is the influence of software systems on an organization's ability to create knowledge, learn adapt to change and innovate? While organization, management and innovation theory has primarily focused on the impact of software on measures such as process efficiency and speed, this book argues that integrated sytms and digital technologies offer even more fundamental implications for the innovating firm.
Trust in Technology: A Socio-Technical Perspective
Computer systems can only deliver benefits if functionality, users and usability are central to their design and deployment. This book encapsulates work done in the DIRC project (Interdisciplinary Research Collaboration in Dependability), bringing together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings.
The New Production of Users
Behind the steady stream of new products, technologies, systems and services in our modern societies there is prolonged and complicated battle around the role of users. How should designers get to know the users’ interests and needs? Who should speak for the users? How may designers collaborate with users and in what ways may users take innovation into their own hands? The New Production of Users offers a rare overview of these issues. It traces the history of designer-user relations from the era of mass production to the present days. Its focus lies in elaborating the currently emerging strategies and approaches to user involvement in business and citizen contexts. It analyses the challen...
Software and Organisations
Taking an empirical approach, this book presents a sociological study of the development, use, and evolution of standardized computer systems and commercial off-the-shelf (COTS) software packages.
Technology and Society
An anthology of writings by thinkers ranging from Freeman Dyson to Bruno Latour that focuses on the interconnections of technology, society, and values and how these may affect the future. Technological change does not happen in a vacuum; decisions about which technologies to develop, fund, market, and use engage ideas about values as well as calculations of costs and benefits. This anthology focuses on the interconnections of technology, society, and values. It offers writings by authorities as varied as Freeman Dyson, Laurence Lessig, Bruno Latour, and Judy Wajcman that will introduce readers to recent thinking about technology and provide them with conceptual tools, a theoretical framewor...
How Industry Analysts Shape the Digital Future
Industry analysts are in the business of shaping the technological and economic future. They attempt to 'predict' what will become the next big thing; to spot new emerging trends and paradigms; to decide which hi-tech products will win out over others and to figure out which technology vendors can deliver on their promises. In just a few short years, they have developed a surprising degree of authority over technological innovation. Yet we know very little, if anything about them. This book seeks to explain how this was achieved and on what this authority rests. Who are the experts who increasingly command the attention of vendor and user communities? What is the nature of this new form of t...
Quality
The notion of quality features prominently in contemporary discourse. Numerous ratings, rankings, metrics, auditing, accreditation, benchmarking, smileys, reviews, and international comparisons are all used regularly to capture quality. This book paves the way in exploring the socio-political implications of evaluative statements, with a specific focus on the contribution of the concept of quality to these processes. Drawing on perspectives from the history of ideas, sociology, political science and public management, Dahler-Larsen asks what is the role of quality, and more specifically quality inscriptions, such as measurement? What do they accomplish? And finally, as a consequence of all this, does the term quality make it possible to deal with public issues in a way that lives up to democratic standards? This cross-disciplinary book will be of interest to scholars and students across various fields, including sociology, social epistemology, political science, public policy, and evaluation.
Asia's Innovation Systems in Transition
The success of Asian economies (first Japan, then Taiwan, South Korea, Singapore, Hong Kong and, more recently, China and India) has made it tempting to look for an Asian model of development. However, the strength of Asian development lies less in strategies that reproduce successful national systems of innovation and more in the capacity for institutional change to open up new development trajectories with greater emphasis on knowledge and learning. The select group of contributors demonstrate that although there are important differences among Asian countries in terms of institutional set.
Repair Work Ethnographies
This pioneering book homes in on repair as an everyday practice. Bringing together exemplary ethnographies of repair work around the world, it examines the politics of repair, its work settings and intricate networks, in and across a wide range of situations, lay and professional. The book evidences the topical relevance of situated inquiry into breakdown, repair, and maintenance for engaging with the contemporary world more broadly. Airplanes and artworks, bicycles and buildings, cars and computers, medical devices and mobile phones, as virtually any commodity, infrastructure or technical artifact, have in common their occasional breakdown, if not inbuilt obsolescence. Hence the point and purpose of closely examining how and when they are fixed.
