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IT Services Business Management
In IT Services, the businesses are managed with a customer-centric approach. This book, through various concepts, processes and stages, explores the need and framework of IT Services business, and how they are managed to deliver services par excellence. The book comprehensively explains how ITSE (IT Services Enterprises) strategies are analyzed and formulated with the help of three-dimensional cube—customer-centricity, niche vs. end-to-end offering and disruptive innovation vs. gradual innovation. The book further teaches that a good marketing must start with an integrative vision of the ITS Enterprise, and reveals how a customer plays a dominant role in co-creating IT Services. It also de...
When Dead Clocks Chime
When Dead Clocks Chime is the literary debut by C. J. Phillips as author and storyteller. From vengeance to charm, to the paragon of nightmares, C. J. Phillips brings to the printed page haunting tales of heinous jealousy, yuletide romance, and unthinkable horrors. Each paranormal tale takes place within the rich green Americana landscapes of Middle Tennessee, the Missouri Bootheel, and the Memphis river bluffs off the mighty Mississippi River. Three stories by C. J. Phillips, carefully crafted for this first volume of When Dead Clocks Chime, presents an actual ghostly encounter of vehement hate and rage. Fear, torment, and mind scarring aggression between the undead and unborn wreaks havoc ...
Vizard Uncut
VIZARD UNCUT is the unauthorised and largely untold story of Steve Vizard's life. Drawn from extensive interviews and comprehensive research, VIZARD UNCUT seeks to demystify the enigma that is Steve Vizard: underpants salesman, corporate lawyer, Gold Logie winner, philanthropist, victim of a multi-million-dollar fraud and subject of a high-profile investigation by ASIC. In the early 1990s, Vizard revolutionised television comedy with the ground-breaking Fast Forward and Full Frontal, with characters such as Roger Ramshett, Hunch and the airline stewards Wayne and Darryl. He is also well remembered as the wise-cracking, stunt-pulling host of Tonight Live who interviewed everyone from Kylie Minogue to Gerard Depardieu. The late 1990s saw him become a part of the Melbourne establishment, especially in the arts, entertainment and sport. Then, in one swift blow, Steve Vizard went from icon to pariah. Steven Bedwell gives us the complete, complex story of the man, pieced together from never-before-seen documents and testimonies. VIZARD UNCUT brings to light the events of recent years that have shrink-wrapped themselves over a remarkably full and diverse life.
S-Business
In business, seeing the next paradigm shift in how to effectively navigate a company to achieve high performance and competitive advantage isn't just important-it's crucial. In their new book, S-Business: Reinventing the Services Organization, James A. Alexander and Mark Hordes offer a comprehensive and focused approach by which decision-makers in product, professional services and support services organizations can embrace services as a strategic weapon. This is the essence of S-Business.Giant organizations like IBM and General Electric, once thought of as pure product companies, are actively implementing s-business strategies. IBM Global Services generates more than $33 billion in annual revenue; for each dollar earned on software, $162 is paid out in services. Professional services firms such as Accenture and McKinsey are reinventing their marketing, delivery and alliances to meet the ever expanding issues and needs of customers and clients for comprehensive services. All segments of the economy will be touched by the new s-business paradigm shift. No organization of any size, in any market or geography, can afford not to implement an s-business strategy.
GCSE English for AQA B
Matching the AQA/B specification, this text aims to help students develop the skills needed for the AQA/B GCSE English exam. It includes exam practice questions with guidance on how to answer them.
Hidden Heritage
This study of contemporary crypto-Jews—descendants of European Jews forced to convert to Christianity during the Spanish Inquisition—traces the group's history of clandestinely conducting their faith and their present-day efforts to reclaim their past. Janet Liebman Jacobs masterfully combines historical and social scientific theory to fashion a brilliant analysis of hidden ancestry and the transformation of religious and ethnic identity.
Old-House Journal
Old-House Journal is the original magazine devoted to restoring and preserving old houses. For more than 35 years, our mission has been to help old-house owners repair, restore, update, and decorate buildings of every age and architectural style. Each issue explores hands-on restoration techniques, practical architectural guidelines, historical overviews, and homeowner stories--all in a trusted, authoritative voice.
The Colonial Elite of Early Caracas
Combining traditional documentary research with new analytical strategies, Robert J. Ferry creates a rich, three-dimensional picture of early Caracas. His reconstitution and interpretation of important genealogical histories provide a model for historical studies of Latin American and other societies. Ferry’s work partially eclipses previously accepted ideas about colonial Caracas. He shows how the society was dominated by a commercial-agricultural elite and demonstrates that women were responsible for arranging marriages and maintaining family lineages, that marriages among first cousins were very common, and that elite residence was matrifocal. The Colonial Elite of Early Caracas focuses...
