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A Multidisciplinary Approach to Service Encounters
In A Multidisciplinary Approach to Service Encounters, María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
The Language of Service Encounters
A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.
It's different with you
This book is a collection of studies about forms of address in the world’s languages, with a focus on contrast and difference. The individual chapters highlight inter- and intralinguistic variation in the expression of address and its sociol-cultural functions across media, registers, geographical contexts and time – in more than 15 languages. The volume showcases the variety of approaches that exists in current address research, including the breadth of contrastive methodologies harnessing surveys and questionnaires, focus group discussions, corpus linguistics, discourse and conversation analysis to offer complementary perspectives on culture-specific address practice. This volume is for students and researchers of address and social interaction in a range of disciplines in the humanities and social sciences, including various sub-disciplines of linguistics (such as contrastive, variational and intercultural pragmatics, sociolinguistics, and morphology) and intercultural communication, as well as experts in individual languages and qualitative sociologists.
Manual of Deixis in Romance Languages
Deixis as a field of research has generated increased interest in recent years. It is crucial for a number of different subdisciplines: pragmatics, semantics, cognitive and contrastive linguistics, to name just a few. The subject is of particular interest to experts and students, philosophers, teachers, philologists, and psychologists interested in the study of their language or in comparing linguistic structures. The different deictic structures – not only the items themselves, but also the oppositions between them – reflect the fact that neither the notions of space, time, person nor our use of them are identical cross-culturally. This diversity is not restricted to the difference betw...
New Perspectives on Romance Linguistics: Morphology, syntax, semantics and pragmatics
This is the first of two volumes emanating from the Linguistic Symposium on Romance Languages held at the University of Texas at Austin in February 2005. It features the keynote address delivered by Denis Bouchard on exaptation and linguistic explanation, as well as seventeen contributions by emerging and internationally recognized scholars of Spanish, French, Italian, as well as Rumanian. While the emphasis bears on formal analyses, the coverage is remarkably broad, as topics range from morphology, syntax, semantics, pragmatics and language acquisition. Each article seeks to represent a new perspective on these topics and a variety of frameworks and concepts are exploited: distributive morphology, entailment theory, grammaticalization, information structure, left-periphery, polarity lattice, spatial individuation, thematic hierarchy, etc. This volume will challenge anyone interested in current issues in theoretical Romance Linguistics.
Address in Portuguese and Spanish
The volume provides the first systematic comparative approach to the history of forms of address in Portuguese and Spanish, in their European and American varieties. Both languages share a common history—e.g., the personal union of Philipp II of Spain and Philipp I of Portugal; the parallel colonization of the Americas by Portugal and Spain; the long-term transformation from a feudal to a democratic system—in which crucial moments in the diachrony of address took place. To give one example, empirical data show that the puzzling late spread of Sp. usted ‘you (formal, polite)’ and Pt. você ‘you’ across America can be explained for both languages by the role of the political and military colonial administration. To explore these new insights, the volume relies on an innovative methodology, as it links traditional downstream diachrony with upstream diachronic reconstruction based on synchronic variation. Including theoretical reflections as well as fine-grained empirical studies, it brings together the most relevant authors in the field.
Referring to discourse participants in Ibero-Romance languages
This volume brings together contributions by researchers focusing on personal pronouns in Ibero-Romance languages, going beyond the well-established variable of expressed vs. non-expressed subjects. While factors such as agreement morphology, topic shift and contrast or emphasis have been argued to account for variable subject expression, several corpus studies on Ibero-Romance languages have shown that the expression of subject pronouns goes beyond these traditionally established factors and is also subject to considerable dialectal variation. One of the factors affecting choice and expression of personal pronouns or other referential devices is whether the construction is used personally o...
Manual of Discourse Traditions in Romance
Discourse Traditions are a key concept of diachronic Romance linguistics. The present manual aims to establish this approach at an international level by assembling contributions that introduce its theoretical foundations, discuss connections with alternative approaches of text and discourse analysis, show the relevance of Discourse Traditions for the history of Romance languages, and explore possibilities for future applications of the concept.
Multilingualism and Pluricentricity
This volume explores linguistic diversity and complexity in different urban contexts, many of which have never been subject to significant sociolinguistic inquiry. A novel mixture of cities of varying size from around the world is studied, from megacities to smaller cities on the national periphery. All chapters discuss either the multilingualism or the pluricentric aspect of the linguistic diversity in urban areas, most focussing on one urban centre. The book showcases multiple approaches ranging from a quantitative investigation based partly on census data, to qualitative studies flowing, for example, from extensive ethnographic work or discourse analysis. The diverse theoretical backgrounds and methodological approaches in the individual chapters are complemented by two chapters outlining the current trends and debates in the sociolinguistic research on urban multilingualism and pluricentricity and suggesting some possible directions for future investigations in this field.The book thus provides a broad overview of sociolinguistic research of multilingual places and pluricentric languages.
Linguistic Bibliography for the Year 2000 / Bibliographie Linguistique de l'Année 2000
Bibliographie Linguistique/ Linguistic Bibliography is the annual bibliography of linguistics published by the Permanent International Committee of Linguists under the auspices of the International Council of Philosophy and Humanistic Studies of UNESCO. With a tradition of more than fifty years (the first two volumes, covering the years 1939-1947, were published in 1949-1950), Bibliographie Linguistique is by far the most comprehensive bibliography in the field. It covers all branches of linguistics, both theoretical and descriptive, from all geographical areas, including less known and extinct languages, with particular attention to the many endangered languages of the world. Up-to-date information is guaranteed by the collaboration of some forty contributing specialists from all over the world. With over 20,000 titles arranged according to a detailed state-of-the-art classification, Bibliographie Linguistique remains the standard reference book for every scholar of language and linguistics.
