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Communicate With Confidence
Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence! In this book, you’ll find 1,254 tips to improve your interpersonal and communication skills! You’ll learn how to: · Establish credibility and show concern · Master the art of small talk to connect with colleagues, customers, and friends · Transition from criticizing to coaching your employees and coworkers · Listen so you really hear what others say to you—their meaning, not just their words · Negotiate so that everybody feels like a winner · Give clear instructions · Give and rece...
Successful Sales and Marketing Letters and Emails
Ever struggled to make your follow-up email to your sales appointment say something more meaningful than "thank you for meeting"? Have trouble getting a prospect to commit to more than, "Email me some information on that, and I'll take a look"? How do you introduce yourself as the new BD manager when the inactive account doesn't even remember your company name? So what do you put in your proposal cover letter that hasn't already been said in the full proposal? If these issues present problems when you sit down to write a customer or prospect, you're not alone. But if you're a sales professional or entrepreneur, then you know that writing letters and emails to your prospects and clients can b...
Manprint
PERSPECTIVE This book is important to everyone concerned with the design and development of people-oriented systems. The Manpower and Personnel Integration (MANPRINT) program is a major military system procurement initiative adopted by the Army to focus on the needs and capabilities of the soldier. This program is unique in that it integrates six areas of user concerns which include human factors engineering, manpower, personnel, training, health hazards, and system safety throughout the development cycle of Army materiel. Even though MAN PRINT was developed for Army systems, the philosophy and techniques used in this program extend well beyond military systems used by soldiers. It can be ap...
Creating Personal Presence
"Personal presence is difficult to define but easy to recognize. People with presence carry themselves in a way that turns heads. When they talk, people listen. When they ask, people answer. When they lead, people follow. Personal presence can help you get a date, a mate, a job, or a sale. It can help you lead a meeting, a movement, or an organization. Presence is not something you’re born with—anyone can learn these skills, habits, and traits. Award-winning speaker and consultant Dianna Booher shows how to master dozens of small and significant things that work together to convey presence. She details how body language, manners, and even your surroundings enhance credibility and build rapport. You’ll learn to use voice and language to demonstrate competence, deliver clear and memorable messages, and master emotions. You’ll learn to think strategically, organize ideas coherently, and convey to others genuine interest, integrity, respect, and reliability. Take her self-assessment to measure your progress. With Dianna Booher’s expert, entertaining advice, you can have the same kind of influence as the most successful CEOs, celebrities, and civic leaders. "
Speak With Confidence!
Every presentation you make—whether to 6 or 6,000—is an opportunity to advance your ideas and your career! Speak with Confidence! gives you the tools and techniques you need to make the most of that public speaking opportunity or that business presentation. You will learn how to: --Establish rapport with any audience --Present with passion and persuasion --Organize your ideas for maximum impact --Plan your presentation structure quickly --Add anecdotes to improve retention --Tell great stories to engage listeners and drive home your point memorably --Use vocal variety --Think on your feet to handle tough question-and-answer sessions with credibility --Use visuals to support rather than s...
Credit and Collection Letters and Emails
Is the delay in payment putting a severe dent in your cash flow? Do you need to set up a credit line personally or in your small business—but fear sounding amateurish in your request? Nothing captures the attention of a letter or email recipient as much as money issues––their money or yours. Whether depositing, withdrawing, lending, or borrowing, you want to make sure you provide all the facts––and get all the facts. In this book you’ll learn and become confident in all areas of credit and collection management. Additionally, you’ll learn to communicate intelligently with your customers about other miscellaneous matters of accounts receivable collection, banking, finance, and t...
Leading Effective Meetings
Do you often feel that you’re required to attend meaningless meetings? Have you ever “tuned out” to respond to texts or emails when others digressed on tangents? Do you ever leave a meeting frustrated that the group did not come to a decision about an urgent matter? Then why suffer through another monotonous business meeting? Apply the basics and best practices in managing business meetings to get results––or neglect them and waste everyone's time. If you’re serious about how to conduct a meeting—whether at work or in your neighborhood committee role, you must master how to conduct a meeting that leads to results. Be known as a meeting leader who gets things done! Among other e...
Your Signature Work
Are you bored in your job? Has the newness worn off so much so that you dread going to work every day? Have you ever felt as if your tasks––whether in a big organization or at home––just didn’t really contribute to anything significant? Do you often speculate about how much more influence you could have if you worked in a more visible or critical role––like may be a doctor, a pastor, a congressional representative? If so, then this book will inspire you to take a more reflective look at where you work, how you work, and who you influence. You’ll explore challenges such as these: · Finding the right job · Finding your calling in life · How to find purpose in life · Doing y...
From Contact to Contract
Are you one of the 16 million Americans working as a sales professional? Are you a small business owner, consultant, doctor, lawyer, or other business professional who must sell your services and promote your credibility to succeed? If so, you need practical, easy-to-apply information on the art of effective selling and sales communication—whether selling to difficult customers or selling to interested, decisive buyers. In From Contact to Contract, you’ll learn to master specific steps that help you: · Structure your sales conversation to keep it moving toward your sales goal · Use strategic persuasion techniques to turn information into real communication · Engage buyers with interac...
Faster, Fewer, Better Emails
Business communication expert and bestselling author Dianna Booher shares practical wisdom on how to write effective emails that get results and how to organize documents to gain control and increase your productivity. Today, most business writing is email writing. We handle even our most important customer transactions, internal operations, and supplier partnerships solely by email. Yet many of us still struggle to write emails that get results. And we often are so overwhelmed by the sheer volume of emails that we feel as though we're in email jail! How we handle email has a large impact on the trajectory of our career. Emails can build or destroy credibility, clarify or confuse situations ...
