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The Power of Choice
Straightforward advice for navigating the challenges facing professionals who are underrepresented in the leadership of today’s organizations Michael Hyter is one of the nation’s highest regarded executives of color, and a widely respected thought leader in the area of talent development and leadership succession. To get there, he worked hard and made his work count through Efficacy. In The Power of Choice he reveals the lessons he learned along the way—putting you on the fast track to career success. This book provides answers to the questions you might face as you immerse yourself in an often confusing and challenging workplace culture. It is about how to take informed personal respo...
The Power of Inclusion
There is an enormous amount of wasted potential within organizations today because most do not adequately tap in to the wealth of human capital available to them. Most organizations believe that they are meritocracies, but that is a myth that masks the real situation of unequal opportunity that exists in most firms. Exclusionary tendencies are built into leadership, management, and human resources practices that perpetuate unequal opportunity. Most companies “sort and select,” hiring others most like themselves, and focus training and development on those who are identified as high potential. This book makes a business case for a new inclusive model of human resource development, driven ...
The Power of Choice
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Diversityinc
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Workforce
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The Desert of Glass
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Anti-Racist Leadership
Building anti-racist companies by design creates great places to work for all. Business leaders ready to take a bold stance to make the world better for employees, for consumers, and for the greater community: Read this book. As leaders, you have the unique ability to reach thousands of employees and millions of consumers. It's time for you to build a truly diverse, equitable, and inclusive work environment and, by extension, a more just society. This book provides a comprehensive plan for leaders who are ready to get serious about diversity, equity, and inclusion (DEI) and to create an anti-racist company culture. As a Black man at the highest levels of corporate America for over thirty yea...
High-Tech, High-Touch Customer Service
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn’t changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer’s expectations of the way you do business. You’ll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who ...
