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A riveting account of an entrepreneur's hard--won lessons.
The second volume in a 3-book series Duress – the extreme experience war produces – brings out the most remarkable human qualities, and letters written in wartime contain some of the most intense emotion imaginable. This anthology includes letters that date as far back as the Boer War (which began in 1899) and extend up to 2002, when Canadian peacekeepers served in Afghanistan. Between are letters from the First and Second World Wars, the Korean War, and a number of peacekeeping missions. It contains some of the most powerful writing that Canadians – whether reassuring loved ones, recounting the bitter reality of battle, or describing the appalling conditions of combat–have ever committed to the page. The letters Canadians have written during wartime are proud and self-deprecating, stoic and complaining, brave and fearful, tender and violent, funny and poignant. The Book of War Letters tells us something about what it means to be Canadian, and what it means to be alive.
At a time when airlines across North America and around the world are facing crisis after crisis, and many collapsing into bankruptcy, WestJet has become Canada's most successful airline and one of the two most profitable carriers in North America. WestJet got off the ground in 1996, with three aircraft and 220 employees serving just five western Canadian cities. Today, the company is soaring to new heights, with more than 6 million 'guests'; traveling on 44 planes, and WestJet's over 3,700 people providing service to 26 destinations. Flight Path is the first book to chronicle the amazing success story of Canada's leading low-fare airline. It offers a detailed look at WestJet's path to success and holds valuable lessons for any business reader: the empowering corporate philosophy and people-first culture; the low-cost structure that drives profitability; the passion for customer service that puts the fun back into flying; the focus on technology innovations; and the unwavering commitment to providing safe, friendly, and affordable air travel.
Taras Grescoe rides the rails all over the world and makes an elegant and impassioned case for the imminent end of car culture and the coming transportation revolution "I am proud to call myself a straphanger," writes Taras Grescoe. The perception of public transportation in America is often unflattering—a squalid last resort for those with one too many drunk-driving charges, too poor to afford insurance, or too decrepit to get behind the wheel of a car. Indeed, a century of auto-centric culture and city planning has left most of the country with public transportation that is underfunded, ill maintained, and ill conceived. But as the demand for petroleum is fast outpacing the world's suppl...
Social Policy and Practice in Canada: A History traces the history of social policy in Canada from the period of First Nations’ control to the present day, exploring the various ways in which residents of the area known today as Canada have organized themselves to deal with (or to ignore) the needs of the ill, the poor, the elderly, and the young. This book is the first synthesis on social policy in Canada to provide a critical perspective on the evolution of social policy in the country. While earlier work has treated each new social program as a major advance, and reacted with shock to neoliberalism’s attack on social programs, Alvin Finkel demonstrates that right-wing and left-wing fo...
Telephone calls cannot be bundled and tied with ribbon and stored for decades in a bottom drawer. E-mails can’t take us back to our ancestors’ ways of behaving and thinking and viewing the world. Letters - fresh and enduring, each one unique - tell us things about ourselves and our past that television documentaries and history books can only hint at. This is the first English-language collection of Canadian letters, dating back to the days before Confederation. Carefully selected from personal collections, archives, and museums, succinctly introduced to establish context, the letters in this collection range from heart-rending accounts of toil to the impassioned grandiloquence of premie...
Romance novels have attracted considerable attention since their mass market debut in 1939, yet seldom has the industry itself been analyzed. Founded in 1949, Harlequin quickly gained market domination with their contemporary romances. Other publishers countered with historical romances, leading to the rise of "bodice-ripper" romances in the 1970s. The liberation of the romance novel's content during the 1980s brought a vitality to the market that was dubbed a revolution, but the real romance revolution began in the 1990s with developments in the mainstream publishing industry and continues today. This book traces the history and evolution of the romance industry, covering successful (and not so successful) trends and describing changes in romance publishing that paved the way for the many popular subgenres flooding the market in the 21st century.
Laura Vivanco's study challenges the idea that Harlequin Mills & Boon romances are merely mass-produced commodities, churned out in accordance with a strict and unchanging formula. She argues that many are well-written, skilfully crafted works, and that some are small masterpieces. For Love and Money demonstrates the variety that exists beneath the covers of Harlequin Mills & Boon romances. They range from paranormal romances to novels resembling chick lit, and many have addressed serious issues, including the plight of post-Second World War refugees, threats to marine mammals, and HIV/AIDS. The genre draws inspiration from Shakespearean comedies and Austen's novels, as well as from other fo...