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Service in the AI Era
Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA). Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better menta...
Media in Mind
Where do you end, and where do media begin? In Media in Mind, author Daniel Reynolds draws upon naturalist philosophies of the mind from John Dewey through contemporary theories of embodied and extended cognition to make the case that the lines separating media from the minds of their users are not blurry or variable so much as they never existed to begin with. Through analyses of films and video games from 1900 to the present, Media in Mind shows how media forms and technologies challenge dominant models of perception and mental representation, and how they complicate theoretical understanding of concepts like the platform and the interface. In order to do justice to the profound and litera...
De Lucia V. Pilliod
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Who You Are
Why you are more than just a brain, more than just a brain-and-body, and more than all your assumptions about who you are. Who are you? Are you just a brain? A brain and a body? All the things you have done and the friends you have made? Many of us assume that who we really are is something deep inside us, an inner sanctuary that contains our true selves. In Who You Are, Michael Spivey argues that the opposite is true: that you are more than a brain, more than a brain-and-body, and more than all your assumptions about who you are. Rather than peeling layers away to reveal the inner you, Spivey traces who you are outward. You may already feel in your heart that something outside your body is ...
Service Systems
This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services.
Life Under the Baobab Tree
Life Under the Baobab Tree: Africana Studies and Religion in a Transitional Age is a compendium of innovating essays meticulously written by early and later diaspora people of African descent. Their speech arises from the depth of their experiences under the Baobab tree and offers to the world voices of resilience, newness/resurrection, hope, and life. Resolutely journeying on the trails of their ancestors, they speak about setbacks and forward-looking movements of liberation, social transformation, and community formation. The volume is a carefully woven conversation of intellectual substance and structure across time, space, and spirituality that is quintessentially “Africana” in its c...
C-1 and the Chicago Mob
This book was written as a tribute to all the agents who were assigned to Criminal Squad #1, more commonly referred to as the C-1 Squad, of the Chicago Division of the FBI from 1957 to 1976, a period of nineteen years. These agents were pioneers, who were required to wage war against one of the most powerfully entrenched organized crime organizations in the country since the days of Al Capone. It was at a time when the FBI did not have all the tools or legislation necessary to combat organized crime but they accomplished their goals aggressively with whatever means were available. This is a story of the unique challenges confronting these dedicated agents and the incomparable results achieved which resulted in severely disrupting and curtailing the activities of the Chicago mob. Mr. Inserra also chronicles parts of his career prior to and following his FBI experiences.
