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AI in Marketing, Sales and Service
AI and Algorithmics have already optimized and automated production and logistics processes. Now it is time to unleash AI on the administrative, planning and even creative procedures in marketing, sales and management. This book provides an easy-to-understand guide to assessing the value and potential of AI and Algorithmics. It systematically draws together the technologies and methods of AI with clear business scenarios on an entrepreneurial level. With interviews and case studies from those cutting edge businesses and executives who are already leading the way, this book shows you: how customer and market potential can be automatically identified and profiled; how media planning can be intelligently automated and optimized with AI and Big Data; how (chat)bots and digital assistants can make communication between companies and consumers more efficient and smarter; how you can optimize Customer Journeys based on Algorithmics and AI; and how to conduct market research in more efficient and smarter way. A decade from now, all businesses will be AI businesses – Gentsch shows you how to make sure yours makes that transition better than your competitors.
The Triumph of Artificial Intelligence
The book demonstrates to readers interested in social life in an understandable way how AI works and how it will dramatically change all areas of life. From the history of AI to its techniques and its diverse fields of application to its ethical-philosophical implications, all relevant aspects are presented in detail. The author does not remain descriptive, but also takes a critical stance on AI development in clear words. For the reader, the explanations are designed as a professional support corset, in order to be able to act as a knowledgeable counterpart to the AI experts. The last two chapters take the reader into the future of life with super AI. With daring scenarios, the author alert...
Innovations Through Information Technology
Innovations Through Information Technology aims to provide a collection of unique perspectives on the issues surrounding the management of information technology in organizations around the world and the ways in which these issues are addressed. This valuable book is a compilation of features including the latest research in the area of IT utilization and management, in addition to being a valuable source in support of teaching and research agendas.
New Zealand Yearbook of International Law
The New Zealand Yearbook of International Law is an annual, internationally refereed publication intended to stand as a reference point for legal materials and critical commentary on issues of international law. The Yearbook also serves as a valuable tool in the determination of trends, state practice and policies in the development of international law in New Zealand, the Pacific region, the Southern Ocean and Antarctica and to generate scholarship in those fields. In this regard the Yearbook contains an annual ‘Year-in-Review’ of developments in international law of particular interest to New Zealand as well as a dedicated section on the South Pacific. This Yearbook covers the period 1 January 2020 to 31 December 2020.
The Cambridge Handbook of Artificial Intelligence
The technology and application of artificial intelligence (AI) throughout society continues to grow at unprecedented rates, which raises numerous legal questions that to date have been largely unexamined. Although AI now plays a role in almost all areas of society, the need for a better understanding of its impact, from legal and ethical perspectives, is pressing, and regulatory proposals are urgently needed. This book responds to these needs, identifying the issues raised by AI and providing practical recommendations for regulatory, technical, and theoretical frameworks aimed at making AI compatible with existing legal rules, principles, and democratic values. An international roster of authors including professors of specialized areas of law, technologists, and practitioners bring their expertise to the interdisciplinary nature of AI.
Billboard
In its 114th year, Billboard remains the world's premier weekly music publication and a diverse digital, events, brand, content and data licensing platform. Billboard publishes the most trusted charts and offers unrivaled reporting about the latest music, video, gaming, media, digital and mobile entertainment issues and trends.
Kundenservice im Social Web
Wir leben in Zeiten des Umbruchs: Unternehmen müssen nicht nur die Kommunikation mit ihren Kunden, sondern auch ihren Kundenservice grundlegend überdenken. Immer mehr Menschen, vor allem die jüngeren, nutzen soziale Netzwerke wie Facebook oder Twitter mittlerweile mehr als das Telefon oder die Email. Sie erwarten zunehmend auch von Unternehmen, dass sie im Social Web zu finden sind und dort Antworten auf Fragen und Hilfe bei Problemen bieten. Planen auch Sie, Ihren Service ins Social Web zu verlängern? In diesem Buch erhalten Sie dafür wertvolle Tipps und Anregungen: Andreas Bock, verantwortlich für die Twitter- und Facebook-Kanäle”Telekom-hilft“, vermittelt einen praxisorientierten Einstieg in das hochaktuelle Thema. Noch gibt es keine Standardinstrumente für den Kundenservice im Social Web, doch Andreas Bock zeigt überzeugend, dass Unternehmen gut daran tun, sich schon heute auf den Weg zu machen. Sein Credo: Wer jetzt loslegt und planvoll durchstartet, wird morgen im Wettbewerb an der Spitze sein.
Western Banker
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User Research
Despite businesses often being based on creating desirable experiences, products and services for consumers, many fail to consider the end user in their planning and development processes. This book is here to change that. User experience research, also known as UX research, focuses on understanding user behaviours, needs and motivations through a range of observational techniques, task analysis and other methodologies. User Research is a practical guide that shows readers how to use the vast array of user research methods available. Written by one of the UK's leading UX research professionals, readers can benefit from in-depth knowledge that explores the fundamentals of user research. Covering all the key research methods including face-to-face user testing, card sorting, surveys, A/B testing and many more, the book gives expert insight into the nuances, advantages and disadvantages of each, while also providing guidance on how to interpret, analyze and share the data once it has been obtained. Now in its second edition, User Research provides a new chapter on research operations and infrastructure as well as new material on combining user research methodologies.
Chess Life
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