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Why Service Matters
Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Jewish Displaced Persons in Italy 1943–1951
This book focuses on the experiences of thousands of Jewish displaced persons (DPs) who lived in refugee camps in Italy between the liberation of the southern regions in 1943 and the early 1950s, waiting for their resettlement outside of Europe. It explores the Jewish DPs’ daily life in the refugee camps and what this experience of displacement meant to them. This book sheds light on the dilemmas the Jewish DPs faced when reconstructing their lives in the refugee camps after the Holocaust and how this challenging process was deeply influenced by their interaction with the humanitarian and political actors involved in their rescue, rehabilitation, and resettlement. Relating to the peculiar context of post-fascist Italy and the broader picture of the postwar refugee crisis, this book reveals overlooked aspects that contributed to the making of an incredibly diverse and lively community in transit, able to elaborate new paradigms of home, belonging and family.
Scammed
A leading consumer advocate reveals how to protect your money, time, and integrity from corrupt businesses Once upon a time store prices were simple and fair, businesses stood behind their products with guarantees free of fine print and loopholes, and companies genuinely seemed to care about their valued customers—but those days are long gone. In this groundbreaking exposé, consumer advocate Christopher Elliot reveals the broken relationship between American consumers and businesses and explains how companies came to believe that fooling their customers was a viable, and profitable, business plan. Scammed explores how companies control information to mislead, distort the truth, and even o...
Computerworld
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Computerworld
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
America's Service Meltdown
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of...
The Disentanglement of Populations
An examination of population movements, both forced and voluntary, within the broader context of Europe in the aftermath of the Second World War, in both Western and Eastern Europe. The authors bring to life problems of war and post-war chaos, and assess lasting social, political and demographic consequences.
Datamation
None
Multilingual Discourse Production
This volume presents discourse production in multilingual contexts as a specific type of language contact situation. Translation may be seen as the prototypical type of multilingual discourse production, other types would include parallel text production in different languages (e.g. for websites) or the production of versions more loosely connected with the source text. When divergent communicative norms and conventions come into contact in any of these types of text production, one may find that such conventions transcend established language boundaries, potentially leading to the emergence of new genres. This volume represents the first collection of papers that focus on the specific properties of language contact through multilingual discourse production. It brings together approaches by historical linguists, language contact researchers and translation scholars, thus presenting the topic in its full variety and providing valuable suggestions for further research in this emerging field of study.
