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Teams
Is team-based management best for your business? Will it help your organization meet the challenges of the twenty-first century to cut production costs, increase quality and service, and compete in the global economy? his practical, immensely informative book will help you make that decision. Teams tells you: When to use teams and when not to use them. What conditions must exist for teams to be successful. Which teams are appropriate for a particular situation. How to develop teams to meet the specific needs of your organization.
Organization Design
Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the Telephone Doctor walks you through the process of creating a formal customer service training program. ...
Leading and Implementing Business Change Management
Being change capable is the "new normal" for today’s growth-minded organizations. The "do more with less" strategies of the past are no longer effective in preparing organizations to meet the increasing challenges for growth, competitiveness and innovation required of them in this new era. Business change challenges including customer and market shifts, legal and regulatory requirements, strategic redirection, acquisitions, strategic partnerships, and cultural transformation are demanding that organizations effectively and efficiently manage change across multiple dimensions. To reach this level of change capability, organizations must adopt an integrated, balanced and customized approach ...
Personnel Literature
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The Skill-Based Pay Design Manual
The Skill-Based Pay Design Manual is an invaluable resource for designing and implementing a system of compensation that ties base pay to employee knowledge and skill rather than to a position or job content. Internationally recognized authors and consultants Joseph and Jimmie Boyett bring over twenty years of experience in helping companies implement skill-based pay and employee performance incentive programs. The Skill-Based Pay Design Manual is a complete step-by-step guide for designing and implementing skill-based pay. In addition to a comprehensive overview of skill-based pay and its impact on company operating and financial performance, the Boyetts provide the following: The advantage...
Corporate Performance Management
Business experts, business economists, and organizational psychologists agree that a specific business strategy must be chosen for a corporation to excel. Beyond the strategy, companies must have a performance measurement system that ties every aspect of the organization - from the boardroom to the factory floor - to the strategy. In their book 'Corporate Performance Management', noted authors David Wade and Ron Recardo show companies how to craft a strategic focus and create sound business strategy by using a unique and pragmatic performance-measurement system. Concepts in the book are illustrated by 'real world' case studies. It provides tools and techniques to show how to apply the concepts within an organization. David Wade is the director of performance measurement for Aetna, Inc., and the author of several business-related books and articles. Ron Recardo is the founder and managing partner of The Catalyst Consulting Group, L.L.C. The author of several articles and books, he is a frequent speaker at meetings of professional associations, trade groups, and senior executives.
Engineering Manager's Handbook
A comprehensive guide to engineering management packed with tips, tricks, and techniques to drive results Key Features Acquire the necessary skills to manage engineers across various settings Gain valuable insights into engineering leadership, people management, and driving organizational change Discover pitfalls to avoid as a new engineering manager and understand their causation Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionDelightful and customer-centric digital products have become an expectation in the world of business. Engineering managers are uniquely positioned to impact the success of these products and the software systems that power them. Skillful...
You at Work: Hiring and Keeping the Right People
Hiring new employees is high stakes—and keeping them once they’re on board is equally important. Every hiring manager needs straightforward, practical advice on conducting effective interviews, checking references, bringing new hires on board, and then helping them succeed. The You at Work: Hiring and Keeping the Right People article collection provides best practices and tips on evaluating job candidates, ensuring that new hires get the right start, and navigating sticky conversations around raises and employee poaching. What’s included: (1) a specially curated collection of eight articles from HBR.org on a range of topics, from interviewing candidates to orienting new hires to responding appropriately when an employee has another job offer; and (2) three tools to help you ask the right interview questions, motivate employees though coaching, and give constructive feedback.
