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Dealing With Difficult People
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Dealing with People You Can't Stand
The classic guide to bringing out the best in people at their worst - fully updated for a world that's meaner, nastier, and more polarized than ever Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can't stand - not fewer - and, too often, if we aren't yelling at each other, we've just quit talking altogether. This new edition has been fully updated to address the needs of our time. You'll learn how to get along and get things done when you're dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants.
Dealing with Meetings You Can't Stand: Meet Less and Do More
The proven process for making the most of every business meeting—from the coauthor of the international bestseller Dealing with People You Can’t Stand From Dr. Rick Brinkman, one of the bestselling masterminds who made Dealing with People You Can’t Stand a little less painful—and a lot more productive—comes the much-needed cure for that time-wasting, headache-inducing, soul-sucking plague known as meetings. This proven step-by-step method addresses the most common problems that derail a meeting: preparation, people, process, and time. Dr. Brinkman provides key insights into the human behaviors that lead to unsuccessful meetings, along with psychologically-based tactics for addressi...
Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst
The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere...
Bringing Out the Best in People
Originally published in 1985, this bestselling, essential book about management and motivation has over 1 million copies in print and remains relevant for today. Alan Loy McGinnis, author of the award-winning, international bestseller The Friendship Factor, studied great leaders throughout history, the most effective organizations of modern times, and prominent psychologists to culminate a wealth of motivational tips and ideas. In this book are 12 practical principles to help anyone -- parent, manager, teacher, friend -- motivate, inspire, influence, and build enthusiasm. Mastering the art of motivation and improving relational habits isn't easy but McGinnis includes encouragement alongside ...
Dealing with Relatives (--even If You Can't Stand Them)
From the bestselling authors of Dealing with People You Can't Stand comes this follow-up volume: a humorous guide to coping with those relatives you often get thrown together with but can't stand to be around. Whether it's the sister who's a martyr, the uncle who's a complainer, the mother-in-law who's a nag, or the cousin who's a grandstander, Dr Rick and Dr Rick offer expert advice on how to deal with every kind of behaviour or situation that may arise.
Life by Design
Step by step, choice by choice, this book shows you how to take charge of your life by making conscious choices that promote optimum physical, emotional, and mental well-being. Complete with personal stories, real-life examples, and revealing exercises. Book jacket.
Love Thy Customer
Two bestselling authors deliver proven tactics for exceptional customer service in today's consumer-driven market.
Software for Your Head
Most people have experienced--at least once in their lives--the incomparable thrill of being part of a great team effort. They can remember the unity of purpose they experienced, the powerful passion that inspired them, and the incredible results they achieved. People who have been on a great team can attest that the difference between being on a team with a shared vision and being on a team without one is the difference between joy and misery. In 1996, Jim and Michele McCarthy, after successful careers leading software development teams at Microsoft and elsewhere, set out to discover a set of repeatable group behaviors that would always lead to the formation of a state of shared vision for ...
The Best Good Night Present Ever
This book is a real-life vignette, a "snap-shot" of the night our children's "baba" brought their hamsters home. We are a multi-cultural family, and I envisioned the book embracing the cultures we brought to our family. Many thanks to Gitti Fakrainejad-Babai for her Farsi translation of this book, to Mary Coons for her beautiful artwork, to Campus Printing for editing and typesetting the Farsi, to Minuteman Press for turning the artwork into PDF files, and to our family for living the moment so many years ago.
