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Dealing with Difficult People
THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.
Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
The international bestseller--more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst
The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere...
Dealing with Meetings You Can't Stand: Meet Less and Do More
The proven process for making the most of every business meeting—from the coauthor of the international bestseller Dealing with People You Can’t Stand From Dr. Rick Brinkman, one of the bestselling masterminds who made Dealing with People You Can’t Stand a little less painful—and a lot more productive—comes the much-needed cure for that time-wasting, headache-inducing, soul-sucking plague known as meetings. This proven step-by-step method addresses the most common problems that derail a meeting: preparation, people, process, and time. Dr. Brinkman provides key insights into the human behaviors that lead to unsuccessful meetings, along with psychologically-based tactics for addressi...
Dealing with Relatives (--even If You Can't Stand Them)
From the bestselling authors of Dealing with People You Can't Stand comes this follow-up volume: a humorous guide to coping with those relatives you often get thrown together with but can't stand to be around. Whether it's the sister who's a martyr, the uncle who's a complainer, the mother-in-law who's a nag, or the cousin who's a grandstander, Dr Rick and Dr Rick offer expert advice on how to deal with every kind of behaviour or situation that may arise.
Bringing Out the Best in People
Originally published in 1985, this bestselling, essential book about management and motivation has over 1 million copies in print and remains relevant for today. Alan Loy McGinnis, author of the award-winning, international bestseller The Friendship Factor, studied great leaders throughout history, the most effective organizations of modern times, and prominent psychologists to culminate a wealth of motivational tips and ideas. In this book are 12 practical principles to help anyone -- parent, manager, teacher, friend -- motivate, inspire, influence, and build enthusiasm. Mastering the art of motivation and improving relational habits isn't easy but McGinnis includes encouragement alongside ...
Life by Design
Step by step, choice by choice, this book shows you how to take charge of your life by making conscious choices that promote optimum physical, emotional, and mental well-being. Complete with personal stories, real-life examples, and revealing exercises. Book jacket.
Dealing with People You Can't Stand, Revised and Expanded Third Edition
Dealing With People You Cant Stand offers practical tactics for resolving relationship challenges at work and home. It shows readers how to get things done, even when they are dealing with rude, crude, and inconsiderate people who have the ability to derail anything good that can happen.
How to Simplify Your Life
Practical wisdom on work, money, health, and relationships The international bestseller How to Simplify Your Life offers concrete advice on achieving happiness in a time of economic contraction and uncertainty. The book explains, in seven steps, how to get rid of unnecessary stuff and unload the burdens of modern life--and points the way back to what we know is important but have forgotten. By following the path outlined in the book, readers will learn to organize their time (and their desks), change the way they think about money, improve their health and relationships, and find meaning in their lives. The book shows readers how to: Eliminate chaos in the workplace Cut back on activities and slow down Get rid of money hang-ups and get out of debt Balance private life with career life Make room for relationships
Love Thy Customer
Two bestselling authors deliver proven tactics for exceptional customer service in today's consumer-driven market.
