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How to Change Minds
Surely you know plenty of people who need to make a change. But despite your well-intentioned efforts, they resist—because even when it’s in their best interest, people fundamentally fear change. As a salesman, father, friend, and consultant, Rob Jolles knows this scenario all too well. Drawing on his highly successful sales background and decades of research, he lays out a simple, repeatable, predictable, and ethical process that will enable you to lead others to discover for themselves what and why they need to change. Whether you hope to make a sale or improve a relationship, Jolles’s wise advice—illustrated through a bevy of sometimes funny, sometimes moving, always illuminating ...
Customer Centred Selling
For almost two decades, tens of thousands of sales people have learned the lessons presented here by Xerox trainer Robert L. Jolles. The secret, Jolles reveals, is reversing the conventional selling practice. You must focus first on your customer's needs and decision-making process, instead of on the selling practice. Jolles provides a systematic approach that teaches you to anticipate, and influence, customer behaviour as the customer moves through an eight-stage 'decision cycle'. Only after you understand the steps of this decision cycle, Jolles cautions, are you prepared to match it to your 'selling cycle'. At the heart of these lessons is the simple but brilliant role-reversing concept of taking an idea and planting it in the mind of your customer, making the customer believe he or she thought of it first. Jolles teaches a repeatable, predictable selling process that can be adapted or modified to fit any experience that requires the skills of persuasion. The book includes a series of case studies, activities, and exercises that enable you to better understand the principles being taught, so you can immediately apply them to your own unique scenarios.
Why People Don't Believe You...
The veteran success coach offers practical strategies for projecting credibility at work and in life. For some, projecting confidence and credibility is second nature. For others, it seems like a foreign language they’ll never learn—until now. In Why People Don't Believe You Rob Jolles leverages decades of experience to equip readers with empowering and practical tools for building the kind of credibility that leads to business and social success. Jolles argues that credibility is as much about attitude as it is about aptitude. So-called “soft skills” like pitch, pace, and tone of voice, are a crucial part of how people perceive us. As he puts it, “it’s not the words, it’s the tune” that really makes us memorable and credible. Why People Don’t Believe You will help readers cultivate a robust mental framework and a set of “performance skills” to tackle self-doubt, feel more confident, and project credibility. He offers specific tactics and practices for successful communication, advice on handling setbacks and moments of insecurity, and reveals how to sustain your newfound credibility for the long haul.
How to Change Minds
Persuade, Don't Push! Surely you know plenty of people who need to make a change, but despite your most well-intentioned efforts, they resist because people fundamentally fear change. As a salesman, father, friend, and consultant, Rob Jolles knows this scenario all too well. Drawing on his highly successful sales background and decades of research, he lays out a simple, repeatable, predictable, and ethical process that will enable you to lead others to discover for themselves what and why they need to change. Whether you hope to make a sale or improve a relationship, Jolles's wise advice—illustrated through a bevy of sometimes funny, sometimes moving, always illuminating stories—will help you ensure that changing someone's mind is never an act of coercion but rather one of caring and compassion.
The Way of the Road Warrior
The Way of the Road Warrior offers weary business travelers inspiration, advice, and practical skills for conquering the competition while conducting business on the road. This business traveler’s handbook is written by Robert L. Jolles—salesman, consultant, professional speaker, and veteran “Road Warrior” who has logged more than twenty years and two million miles in the air. In The Way of the Road Warrior, he delves into his personal journal and wealth of experience to offer insights on the sometimes difficult balancing act between work, travel, and family. Robert Lewis Stevenson wrote, “The most beautiful adventures are not those we go to seek.” In these pages, readers will find that a chance conversation with a cab driver can be as valuable as a sit-down with a CEO. Jolles also speaks to the dangerous and addictive aspects of business travel and doesn’t sugarcoat the toll it takes on those who wait at home. From beginning to end, The Way of the Road Warrior will teach you why business travel isn’t just a way to do your job, but a warrior’s path to insight, wisdom, and so very much more.
How to Run Seminars and Workshops
Responsible for training all corporate trainers at Xerox Corporation, Jolles offers a down-to-earth, instructive look at teaching and training techniques which can be used in any professional, business or corporate seminar, workshop or training program. Covers a wide range of topics including course preparation, questioning methods, pacing for dynamic presentation, using visual aids, maintaining interest, giving feedback, evaluation and support. Features numerous anecdotes and tricks of the trade.
Customer Centered Selling
Economics, finance, business and industry.
21 Lessons Learned in Leadership
This practical and inspiring guide is for anyone in a managerial or leadership role wishing to improve their leadership skills. It presents 21 examples of real life leadership-in-action scenarios, with a focus on best practices in business leadership, and emphasizing practical and critical leadership skills. The concepts and examples presented in this book provide a solid foundation of what exemplary leadership-in-action looks like, enabling the reader to identify with real life situations to guide them in their quest to be an effective leader. The topic is serious in nature, but there are several humorous anecdotes, and the flow of the book is easy to read. 21 Lessons Learned in Leadership is the second book in the series, the follow-up to 21 Lessons Learned in Sales Management.
How to Run Seminars & Workshops
The Trainer's Guide to Training Most new trainers and presenters know all they need to know about their chosen subject. Unfortunately, few of them actually know how to present what they know. For more than a decade, Robert Jolles's How to Run Seminars and Workshops has taught tens of thousands of people how to sell, teach, stand up, and deliver an effective training session on almost any subject in almost any setting. This new Third Edition updates this classic guide for anyone who has to get up and move an audience. Just as he did in the book's previous editions, Jolles-former head of Xerox's world-renowned "train the trainer" program-shares proven, effective techniques for winning over an ...
The Introverted Leader
"50% of the U.S. population aged 40 and older test out to be introverts, as do 40% of top executives. Jennifer Kahnweiler's The Introverted Leader was one of the first books to offer this staggeringly large audience the tools to effectively lead with this common disposition. In our outgoing, type A business culture, introverts can feel excluded, overlooked, or misunderstood, their reticence mistaken for reluctance, arrogance, or even lack of intelligence. But Jennifer Kahnweiler shows that not only can introversion be managed, it can even be a source of strength in the workplace. This second edition is thoroughly revised with two new chapters and has increased attention to diversity and unconscious bias in organizations. Diversity of styles and temperaments, in addition to more traditional aspects of diversity like race and gender, are increasingly important to companies. This book still remains a highly practical leadership guide for introverts"--
