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Dealing with Difficult People
Praise and Reviews "It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards." OS Magazine `Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general` CAMBRIDGE EVENING NEWS, December 2001 Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. De...
Dealing with Difficult People
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
Dealing with Difficult People
Packed with tips & warnings of potential hazards, this text is suitable for managers or anyone who has to deal with difficult colleagues or the public. It well help you to enjoy difficult people, unlock them, influence them & improve their performance.
Dealing with Difficult People
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
How to Deal with Difficult People
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Managing the Message
Provides a practical approach to communicating effectively with the media, staff, patients and other key stakeholders.
The New GP Contract
A practical guide to the implementation of the new General Medical Services contract and how it will work in practice. Written in an interactive, workbook style, with think boxes, hazard warnings, tips and comment boxes, it addresses the implications, impact and implementation of the New Contract.
Medicines Management for Residential and Nursing Homes
This practical toolkit informs readers of ways to ensure the right medication in the right dose, for the right patient at the right time. It covers every aspect of looking after and delivering medicines in the care home environment. The easy-to-read format, with questions and exercises for individuals and groups, makes the text ideal as a framework for teaching and accredited learning. This handbook is vital for care professionals working in residential and nursing homes, their managers and supervisors. It is also invaluable for trainee care and nursing assistants including students in further education. 'When inspectors said thousands of care home residents were being given the wrong medica...
The Insider's Guide to the NHS
This guide provides straightforward facts with opinion, commentary and an insider's view of the organizations that make up the NHS. It is designed to give readers a feel for topical issues in the NHS and covers contemporary controversies and issues. Numerous weblinks provide further information.
