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Lesbians in Academia
How can being closeted or out affect the personal and professional life of a lesbian in academia? This volume, a collection of over thirty personal narratives, explores what it's like to be a lesbian working in a college or university setting. Along with the stories are in-depth analyses of the narratives by other academics. Issues such as race, class and age and how these factors distinguish each individual's place in the academy are examined. The contributors have written from a wide range of experiences--different degrees of outness, various academic disciplines, many geographic locations, and several types of academic settings.
The Handbook of Group Communication Theory and Research
Documents and synthesizes work done in group communication scholarship's 50-year history, presenting an overview of group communication study from its beginnings in pedagogy to its status as a mature discipline with a variety of theoretical positions and methodological practices. Material is divided
Public Speaking
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Communicating for Results
This best-selling introduction to the basic concepts and techniques needed to communicate successfully in today's business world, is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full chapter coverage on language and delivery and full-chapter coverage on the use of visual aids.
A Multidisciplinary Approach to Service Encounters
In A Multidisciplinary Approach to Service Encounters, María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
Membership Directory
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Communicating at Work
This text is designed primarily for courses focusing on oral communication - business presentations, group communication, and interviewing - rather than on written communication. The fourth edition contains new material on mediated communication and cultural diversity in the workplace. Greater emphasis is placed upon the ethics of interviewing and new sections on Listening to Criticism and giving feedback are included.
