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Assessing Service Quality
This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.
Collection Development
A guide to balancing traditional collection issues with electronic access and document delivery demands, Collection Development: Access in the Virtual Library helps librarians find solutions and approaches for dealing with changes occurring in interlibrary loan, regional consortia, commercial vendor relations, and ownership versus access. Its sophisticated analyses offer you clarity of vision, the wisdom of experience, and solid advice as you are transported into the 'virtual library environment' with its variety of expectations, service complexities, and information technologies. Interested in reducing local collecting costs while expanding the universe of information and knowledge availabl...
Museum Librarianship, 2d ed.
In this second edition to Museum Librarianship, the author offers guidance in planning and providing information services in a museum--beginning or revitalizing the library; collection development and the bibliographic process; technical services; administration; space and equipment requirements; fundamental services; extended information services; and the information partnership between museums and their libraries. The Internet and other electronic resources are fully covered. The focus of this new edition has shifted slightly from mainly dealing with the start-up aspects to an emphasis on the goals of library and information services in a museum, and the processes through which such services can be achieved. The author's underlying goal is to help enhance and enrich the encounter of the museum-goer with enduring objects, in a time when we all seem to be assailed on every side by random noise and flickering image.
Serials Binding
Serials Binding: A Simple and Complete Guidebook to Processes provides novice faculty and staff beginning bindery programs at any school or library with a step-by-step guide to starting a journal binding project, including a useful history of binding, work flow information, and vendor information.
The School Library Media Manager
Placing the school library media program in the context of global change and the contemporary educational environment, this work gives practicing media specialists, library students, and anyone considering a career as a media specialist a complete overview of the profession. It begins with available education programs, guidelines for selecting a position, and expectations for the first week in a new school. Following chapters cover all aspects of management, including staff (both professional and clerical), facility, collection, budget, marketing the program, evaluation, cooperation, networking, and planning for the future. Potential leadership opportunities and responsibilities for new technologies are also discussed. A practical introduction to the field, this work serves well both as a text and a professional resource.
The Academic Library
Examining the academic library within a contextual framework (of colleges, universities, and American society), this work provides analysis of the institution's content and function. Rather than concentrating on management issues, this book emphasizes the structure, organization, decision making and operations of academic libraries.
The Social Sciences
With 1,030 annotated citations arranged by discipline, this carefully structured guide offers researchers fast and easy access to some of the best and most commonly used resources. This book has 1,030 annotated citations arranged by discipline into 12 chapters-general social sciences, political science, economics, business, history, law and legal issues, anthropology, sociology, education, psychology, geography, and communication. The sections on electronic resources in each chapter have been greatly expanded, and there are more area studies sources, providing users with an introduction to new technologies and formats related to the research of social sciences. Prepared by practicing librarians, this carefully structured guide offers researchers fast and easy access to some of the best and most commonly used resources in the social science literature. It also serves as well as a teaching text for students wanting a clear, straightforward approach to learning about the most popular and important reference sources in the social sciences.
The Social Sciences
It's here: the third edition of the highly acclaimed guide to the social sciences literature! Updated and expanded, this classic comprises more than 1,500 annotated citations, offering librarians and researchers fast and easy access to some of the best and most commonly used resources in the social sciences arena. The book also serves as a standard text in universities nationwide as it gives students a comprehensive overview of must-know reference sources in both print and electronic format. Prepared by leading subject specialist librarians and arranged by discipline, the book's 12 chapters cover general social sciences, political science, economics, business, history, law and justice, anthropology, sociology, education, psychology, geography, and communication. All chapters have been revised, the essays expanded, and the annotated lists of resources have been rewritten to incorporate the latest research findings and developments.
Developing Library and Information Center Collections
Emphasising collection development in general rather than the process in any particular institutional setting, this text provides a thorough discussion of information needs assessment, policies of collection development and the collection process itself.
