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Quality Improvement
Find ideas and tools to improve your practice's quality of care.
Quality Management
Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
The Deming Dimension
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The Team Handbook
This book is a comprehensive resource book that provides everything you need to know to create high performing teams.
Making Sense of Data
This book addresses the isues of Data Analysis and SPC in a service setting. Emphasis is give to three basic questions of quality improvement: What do you want to accomplish? By what method? How will you know? 130 Examples and Case Histories from real businesses are used to illustrate the concepts. Readers discover where to start, what to measure, how to measure it, how to understand the measurement.
Integrated Product, Process and Enterprise Design
The need exists in the private sector and government manufacturing sites to reduce product development time, production lead times, inventory, and non-value added activities. At the same time, there is increased pressure to improve manufacturing process yields, produc tion efficiency, and resource utilization. Much of the technology required to meet these needs already exists, but an integrated structure that can demonstrate the potential for the technology in a concurrent engineering context does not. This book provides a road map for building the integrated technology environment to evaluate existing products, manufacturing processes and system design tools. This book details innovative ap...
Understanding Variation
This book provides techniques to become numerically literate and able to understand and digest data.
Publishers' Directory
Provides detailed information on more than 20,000 U.S. and Canadian publishers, including nearly 1,000 distributors, wholesalers and jobbers, as well as small independent presses. The latest edition adds approximately 500 new entries with increased Canadian listings and Web site and e-mail addresses.
