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Maintenance Management
Maintenance is a critical variable in industry to achieve competitiveness. Therefore, correct management of corrective, predictive, and preventive politics in any industry is required. Maintenance Management considers the main concepts, state of the art, advances, and case studies in this topic. This book complements other subdisciplines such as economics, finance, marketing, decision and risk analysis, engineering, etc.The book analyzes real case studies in multiple disciplines. It considers the topics of failure detection and diagnosis, fault trees, and subdisciplines (e.g. FMECA, FMEA, etc.). It is essential to link these topics with finance, scheduling, resources, downtime, etc. to incre...
Service operation
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
ITIL V3 foundation handbook
A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
Continual service improvement
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Business Perspective
Business organisations are increasingly dependent on the electronic delivery of services, irrespective of type or size of organisation, and require high quality information systems (IS) services which can adapt to business and user requirements as they evolve. This publication contains best practice information for IT practitioners on the development and delivery of quality IS services to maximise business objectives and benefits, building on the foundation of the other publications in the information technology infrastructure library (ITIL) series. Topics covered include: the value of information technology for business development; business management frameworks and IS alignment; understanding the business viewpoint; supplier relationship management; roles, responsibilities and interfaces; quality management; as well as giving a bibliography, list of acronyms, a glossary, and some sample/template documents.
Passing Your ITIL Intermediate Exams
This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
The Men Who Flew the English Electric Lightning
The early 1950s were a boom time for British aviation. The lessons of six years of war had been learned and much of the research into jet engines, radar and aerodynamics had begun to reach fruition. In Britain, jet engine technology led the world, while wartime developments into swept wing design in Germany and their transonic research program were used to give western design teams a quantum leap in aircraft technology. At English Electric, 'Teddy' Petter's design team were keen to capitalize on the success of their Canberra jet bomber and rose to the challenge of providing a high speed interceptor for the RAF. Martin W. Bowman describes the career of the Lightning in detail using first-hand accounts of what it was like to fly and service this thoroughbred. Illustrated with over 200 color and b/w photographs, appendices listing Lightning squadrons, production totals, individual aircraft histories and with the first in-depth analysis into why a third of all Lightnings were lost, The Men Who Flew the English Electric Lightning is a fine record of the last truly great all-British fighter.
Service transition
This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
A Dictionary of British and Irish Travellers in Italy, 1701-1800
This dictionary identifies over 6000 British and Irish travellers who toured in Italy in the 18th century. Compiled from the archive accumulted by Sir Brinsley Ford, it provides brief formal biographies of these travellers, their Italian itineries and selective accounts of their experiences.
