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Customer Service in Ireland
Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context. New to this edition: DX Ireland customer service case study The impact of technology on customer service The value of nurturing customer trust and loyalty. Role play guidelines and exercises prompt students to engage in and practise the principles of customer service. Develops the skills to deliver good customer care, meet customer needs and effectively deal with customer complaints. Leads to an understanding of the role of customer service in organisational effectiveness. Presents Irish consumer legislation throughout and includes the rights of the individual where relevant. Guides the student through the preparation and implementation of a customer care plan. Includes sample FETAC Level 5 exam papers, general exam questions and exercises. WRITTEN FOR Any course where FETAC Level 5 Customer Service or Level 6 Customer Care is a module.
Customer Service for Irish Students
This volume is a comprehensive textbook for students studying customer service at FETAC (formerly NCVA) Level 2 and 3 in business studies secretarial and bilingual, security studies, security systems technology, hairdressing, tourism/hospitality, sport and recreation, marketing, and retail studies.
A Way of Life
A short and thoughtful introduction to traditional Chinese medicine that looks beyond the conventional boundaries of Western modernism and biomedical science Traditional Chinese medicine is often viewed as mystical or superstitious, with outcomes requiring naïve faith. Judith Farquhar, drawing on her hard-won knowledge of social, intellectual, and clinical worlds in today’s China, here offers a concise and nuanced treatment that addresses enduring and troublesome ontological, epistemological, and ethical questions. In this work, which is based on her 2017 Terry Lectures “Reality, Reason, and Action In and Beyond Chinese Medicine,” she considers how the modern, rationalized, and scient...
The Synthesis and Asymmetric Oxidising Properties of N-phosphinoyl Oxaziridines
This thesis is divided into five chapters. Chapter one is a general introduction to oxaziridine chemistry and details the characteristics, synthesis, stereochemistry and reactions of various types of oxariridines available in the literature. The chapter also covers an introduction to general phosphorus chemistry. The topics dealt with include structure and bonding in phosphorus, reactions by bond type and synthesis of chiral organophosphorus compounds. Chapter two describes the synthesis of selected primary phosphinic amides, diastereomeric secondary phosphinic amides, enantiopure primary phosphinic amides and finally enantiopure N-phosphinoyl oxaziridines. The mechanism involved in each syn...
Suzanne Ramie
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Breaking the Mould
The international ceramics scene is enjoying the highest profile it has had for many years. Breaking the Mould looks at ceramic artists working within this versatile medium. Drawing on the rich history of pottery these artists are pushing the techniques, objectives and perceptions of the medium into new, exciting territory. The book profiles the work of over 70 ceramicists, including Suzanne King, Simon Fell, Grayson Perry, Barnaby Barford, Carina Ciscato and Amy Houghton. Their work ranges from interpretations of utilitarian pots, to abstract sculpture and a revisioning of kitch porcelain ornaments, all of which are brought to life in beautiful colour reproductions. Essays by prolific makers and academics look at the history and inspirations behind the medium today. Following in the footsteps of New Directions in Jewellery, Fashioning Fabrics and The Cutting Edge of Wallpaper, Breaking the Mould is a definitive overview of a craft scene that is simultaneously building upon and breaking with its roots, and in doing so creating a brave new future for itself.
