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Improving Performance in Service Organizations
Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.
Using Statistical Methods in Social Science Research
In Using Statistical Methods, Soleman Abu-Bader detects and addresses the gaps between the research and data analysis of the classroom environment and the practitioner's office. This book not only guides social scientists through different tests, but also provides students and researchers alike with information that will help them in their own practice. With focus on the purpose, rationale, and assumptions made by each statistical test, and a plethora of research examples that clearly display their applicability and function in real-world practice, Professor Abu-Bader creates a step-by-step description of the process needed to clearly organize, choose a test or statistical technique, analyze, interpret, and report research findings.
Animals in Space
This book is as a detailed, but highly readable and balanced account of the history of animal space flights carried out by all nations, but principally the United States and the Soviet Union. It explores the ways in which animal high-altitude and space flight research impacted on space flight biomedicine and technology, and how the results - both successful and disappointing - allowed human beings to then undertake that same hazardous journey with far greater understanding and confidence. This complete and authoritative book will undoubtedly become the ultimate authority on animal space flights.
Polk City Directory
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The Evolution of New Markets
How do markets evolve? Why are some innovations picked up straightaway whilst others take years to be commercialized? Are there first-mover advantages? Why do we behave with 'irrational exuberance' in the early evolution of markets as was the case with the dot.com boom?Paul Geroski is a leading economist who has taught economics to business school students, managers, and executives at the London Business School. In this book he explains in a refreshingly clear style how markets develop. In particular he stresses how the early evolution of markets can significantly shape their later development and structure. His purpose is to show how a good grasp of economics can improve managers' business and investment decisions. Whilst using the development of theInternet as a case in point, Geroski also refers to other sectors and products, for example cars, television, mobile phones, and personal computers.This short book is an ideal introduction for managers, MBA students, and the general reader wanting to understand how markets evolve.
Educating Engineers for Future Industrial Revolutions
This book contains papers in the fields of engineering pedagogy education, public–private partnership and entrepreneurship education, research in engineering pedagogy, evaluation and outcomes assessment, Internet of Things & online laboratories, IT & knowledge management in education and real-world experiences. We are currently witnessing a significant transformation in the development of education and especially post-secondary education. To face these challenges, higher education has to find innovative ways to quickly respond to these new needs. There is also pressure by the new situation in regard to the Covid pandemic. These were the aims connected with the 23rd International Conference...
Leadership with Impact
The COVID-19 pandemic has substantially changed the landscape in organizational management and leadership, highlighting the need for stronger relationships and support needed by health and human service workers. In this new edition, the authors introduce the I.D.D.E.A. (Innovation, Design, Diversity, Execution, and Assessment) Leadership Framework through which health and human service practitioners can easily design, implement, and evaluate innovative programs to help vulnerable populations and promote organizational and social change. Chapters are updated throughout and Leadership Profiles have been added to each chapter.
Staying Power
As we continue in an era of simultaneous innovation and commoditization, enabled by digital technologies, managers around the world are asking themselves "how can we both adapt to rapid changes in technology and markets, and still make enough money to survive - and thrive?" To provide answers to these important and urgent questions, MIT Sloan School of Management Professor Michael Cusumano draws on nearly 30 years of research into the practices of global corporations that have been acknowledged leaders and benchmark setters - including Apple, Intel, Google, Microsoft, Toyota, Sony, Panasonic, and others in a range of high-technology, services, and manufacturing industries. These companies ha...
