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Woo, Wow, and Win
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches...
Intellectual Capital
Visionary in scope, Intellectual Capital is the first book that shows how to turn the untapped knowledge of an organization into its greatest competitive weapon. Thomas A. Stewart demonstrates how knowledge--not natural resources, machinery, or financial capital--has become the most important factor in economic life. Through practical advice, stories, and case histories, Stewart reveals how organizations and individuals can create and use the knowledge assets they need. Dazzling in its ability to make conceptual sense of the economic revolution we are living through, this ingenious book cuts through the vague rhetoric of "paradigm shifts" to show how the Information Age economy really works. Intellectual Capital should be read as if the futures of your company and your career depend on it. They do.
The Enlightenment of Thomas Beddoes
Thomas Beddoes (1760-1808) lived in ‘decidedly interesting times’ in which established orders in politics and science were challenged by revolutionary new ideas. Enthusiastically participating in the heady atmosphere of Enlightenment debate, Beddoes' career suffered from his radical views on politics and science. Denied a professorship at Oxford, he set up a medical practice in Bristol in 1793. Six years later - with support from a range of leading industrialists and scientists including the Wedgwoods, Erasmus Darwin, James Watt, James Keir and others associated with the Lunar Society - he established a Pneumatic Institution for investigating the therapeutic effects of breathing differen...
Calculus
Stewart's CALCULUS: CONCEPTS AND CONTEXTS, 3rd Edition focuses on major concepts and supports them with precise definitions, patient explanations, and carefully graded problems. Margin notes clarify and expand on topics presented in the body of the text. The Tools for Enriching Calculus CD-ROM contains visualizations, interactive modules, and homework hints that enrich your learning experience. iLrn Homework helps you identify where you need additional help, and Personal Tutor with SMARTHINKING gives you live, one-on-one online help from an experienced calculus tutor. In addition, the Interactive Video Skillbuilder CD-ROM takes you step-by-step through examples from the book. The new Enhanced Review Edition includes new practice tests with solutions, to give you additional help with mastering the concepts needed to succeed in the course.
Stewart's Textbook of Acid-Base
Rev. ed of: How to understand acid-base. c1981.
Novice Teachers Embracing Wobble in Standardized Schools
A critical resource for pre-service and practicing teachers, this book addresses what happens when new teachers try to enact inquiry-based and dialogical pedagogy within standardized schools. Exploring the narratives from beginning ELA and humanities teachers when they encounter challenges and obstructions, this book explores moments of wobble—key events that called attention to practice in the context of inflexible schooling systems—that the teachers shared with their peers via an oral inquiry process (OIP) to help them unpack and understand their experiences. This book advocates for the continued use and enhancement of mentoring and induction initiatives, particularly those that recogn...
The Bone Shard Daughter
'One of the best fantasy novels I've read in a long time...This book is truly special' Sarah J. Maas ***The Sunday Times bestselling series*** Magic. Revolution. Identity. The Emperor's reign has lasted for decades, his mastery of bone shard magic powering the animal-like constructs that maintain law and order. But now his rule is failing, and revolution is sweeping across the Empire's many islands. Lin is the Emperor's daughter and she spends her days trapped in a palace of locked doors and dark secrets. When her father refuses to recognise her as heir to the throne, she vows to prove her worth by mastering the forbidden art of bone shard magic. Yet such power carries a great cost, and when...
Calculus Two
Calculus and linear algebra are two dominant themes in contemporary mathematics and its applications. The aim of this book is to introduce linear algebra in an intuitive geometric setting as the study of linear maps and to use these simpler linear functions to study more complicated nonlinear functions. In this way, many of the ideas, techniques, and formulas in the calculus of several variables are clarified and understood in a more conceptual way. After using this text a student should be well prepared for subsequent advanced courses in both algebra and linear differential equations as well as the many applications where linearity and its interplay with nonlinearity are significant. This second edition has been revised to clarify the concepts. Many exercises and illustrations have been included to make the text more usable for students.
