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Woo, Wow, and Win
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches...
The Wealth of Knowledge
In Thomas A. Stewart’s bestselling first book, Intellectual Capital, he redefined the priorities of businesses around the world, demonstrating that the most important assets companies own today are often not tangible goods, equipment, financial capital, or market share, but the intangibles: patents, the knowledge of workers, and the information about customers and channels and past experience that a company has in its institutional memory. Now in his new book, The Wealth of Knowledge, Stewart--widely acknowledged as the world’s leading expert on working with intellectual capital in today’s knowledge economy--reveals how today’s companies are applying the concept of intellectual capit...
Intellectual Capital
Visionary in scope, Intellectual Capital is the first book that shows how to turn the untapped knowledge of an organization into its greatest competitive weapon. Thomas A. Stewart demonstrates how knowledge--not natural resources, machinery, or financial capital--has become the most important factor in economic life. Through practical advice, stories, and case histories, Stewart reveals how organizations and individuals can create and use the knowledge assets they need. Dazzling in its ability to make conceptual sense of the economic revolution we are living through, this ingenious book cuts through the vague rhetoric of "paradigm shifts" to show how the Information Age economy really works. Intellectual Capital should be read as if the futures of your company and your career depend on it. They do.
The Enlightenment of Thomas Beddoes
Thomas Beddoes (1760-1808) lived in ‘decidedly interesting times’ in which established orders in politics and science were challenged by revolutionary new ideas. Enthusiastically participating in the heady atmosphere of Enlightenment debate, Beddoes' career suffered from his radical views on politics and science. Denied a professorship at Oxford, he set up a medical practice in Bristol in 1793. Six years later - with support from a range of leading industrialists and scientists including the Wedgwoods, Erasmus Darwin, James Watt, James Keir and others associated with the Lunar Society - he established a Pneumatic Institution for investigating the therapeutic effects of breathing differen...
The Bone Shard Daughter
'One of the best fantasy novels I've read in a long time...This book is truly special' Sarah J. Maas ***The Sunday Times bestselling series*** Magic. Revolution. Identity. The Emperor's reign has lasted for decades, his mastery of bone shard magic powering the animal-like constructs that maintain law and order. But now his rule is failing, and revolution is sweeping across the Empire's many islands. Lin is the Emperor's daughter and she spends her days trapped in a palace of locked doors and dark secrets. When her father refuses to recognise her as heir to the throne, she vows to prove her worth by mastering the forbidden art of bone shard magic. Yet such power carries a great cost, and when...
Managing Knowledge Workers
Managing Knowledge Workers provides practical, doable strategies for managing, motivating, and retaining knowledge workers, without breaking the bank. Managing Knowledge Workers focuses not just on understanding the value of knowledge in your organization, but on managing the human side of intellectual capital. Shows how to use other more powerful levers than money to attract and retain the knowledge workers. Provides hands-on advice on creating the right culture and environment through communication, involvement, consultation, and teamwork. Provides practical advice on how to handle new management challenges: how to manage knowledge you don't understand, how to encourage new knowledge to co...
