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Managing Industrial Services
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Servitization in Industry
This book summarizes the “interim result” of the servitization activities in manufacturing industries. While the early literature on servitization tended to stress only its advantages, more recently, scholars have also started to refer to the challenges associated with servitization. This book attempts to give a balanced picture of servitization. The book is structured in four parts: Part I introduces the topic by presenting the most recent academic discussion about servitization and uses an empirical analysis to show the degree of servitization across Europe. The results of this analysis are then compared to the discussion in the literature. This comparison highlights the existing discr...
Processes and Foundations for Virtual Organizations
Processes and Foundations for Virtual Organizations contains selected articles from PRO-VE'03, the Fourth Working Conference on Virtual Enterprises, which was sponsored by the International Federation for Information Processing (IFIP) and held in Lugano, Switzerland in October 2003. This fourth edition includes a rich set of papers revealing the progress and achievements in the main current focus areas: -VO breeding environments; -Formation of collaborative networked organizations; -Ontologies and knowledge management; -Process models and interoperability; -Infrastructures; -Multi-agent approaches. In spite of many valid contributions in these areas, many research challenges remain. This is clearly stated in a number of papers suggesting a new research agenda and strategic research roadmaps for advanced virtual organizations. With the selected papers included in this book, PRO-VE pursues its double mission as a forum for presentation and discussion of achievements as well as a place to discuss and suggest new directions and research strategies.
Smart Services Summit
This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic. The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike.
The Clarinet in the Classical Period
A comprehensive study of the clarinet in use through the classical period, 1760 to 1830, a period of intensive musical experimentation. The book provides a detailed review and analysis of construction, design, materials, and makers of clarinets. Rice also explores how clarinet construction and performance practice developed in tandem with the musical styles of the period.
Hidden Champions of the Twenty-First Century
Chapter 5: Customers, Products, Services . . . . . . . . . . . . . 129 Close Customer Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Customer Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Dependence on the Customer and Risk Aspects . . . . . . . . . . . . . . . . . 135 Achieving Closeness to Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Product and Service Spectrum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Chapter 6: Innovation . . . . . . . . . . . . . . . . . . ....
Digitalization and Asia-Pacific Business Models
Owing to the convergence of multiple cultures coupled with the unprecedented rapid development in the decades since the late 1990s, the value creation and innovation logic of Asia-Pacific business models (BMs) has been constantly altered by cultural heterogeneity. As a result, a more complex and diverse landscape relative to Western developed economy BMs evolved. Moreover, the digitalization has fundamentally changed the way people do business, which has promoted a new wave of BM evolution. Unlike a typical linear mode of innovation driven by market demands in many Western cultures, a large number of entrepreneurial enterprises from the Asia-Pacific with eastern religions and philosophies ha...
Handbook on Digital Platforms and Business Ecosystems in Manufacturing
This timely Handbook examines the rapidly expanding research area of digital platforms and business ecosystems in the context of manufacturing industries. Chapters analyze core topics such as business model transformation, ecosystem design, and governance, offering an up-to-date overview of crucial research.
Hyperautomation for Next-Generation Industries
This book is essential for anyone looking to understand how hyperautomation can revolutionize businesses by simplifying operations, reducing errors, and creating more intelligent and adaptable workplaces through the use of automation technologies such as artificial intelligence, machine learning, and robotic process automation. The use of automation technologies to simplify any and every activity conceivable in a business, allowing repeated operations to operate without manual intervention, is known as hyperautomation. Hyperautomation transforms current and old processes and equipment by utilizing artificial intelligence, machine learning, and robotic process automation. This digital transfo...
Value Determination of Supply Chain Initiatives
Philip Wessely supports managerial decision-making in the forefront of a potential implementation by introducing a quantification approach for the value contribution of SCIs. The resulting approach combines different innovative modeling techniques and considers the individual integration of companies in inter-organizational networks. As a result, it has a broad field of application.
