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“A memorable and vivid history lesson about a remote mysterious place that, in terms of its sheer survival, has implications for our own lives.” —The Times-Picayune Over the course of three years, journalist Thomas Laird spent more than sixty hours with His Holiness the Dalai Lama in candid, one-on-one interviews that ranged widely, covering not only the history of Tibet but science, reincarnation, and Buddhism. Laird brings these meetings to life in this vibrant, monumental work that outlines the essence of thousands of years of civilization, myth, and spirituality. Tibet’s story is rich with tradition and filled with promise. It begins with the Bodhisattva Chenrizi (“The Holy One...
A “fascinating” story of espionage that “fills a blank space in the hidden history of the Cold War” (Houston Chronicle). Into Tibet is the incredible story of a 1949–1950 American undercover expedition led by America’s first atomic agent, Douglas S. Mackiernan—a covert attempt to arm the Tibetans and to recognize Tibet’s independence months before China invaded. A Nepal-based American journalist reveals how the clash between the State Department and the CIA, as well as unguided actions by field agents, hastened the Chinese invasion of Tibet. A gripping narrative of survival, courage, and intrigue among the nomads, princes, and warring armies of inner Asia, Into Tibet rewrites the accepted history behind the Chinese invasion of Tibet. “A gripping tale.” —The Washington Post
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Chen Dan was a graduate from the Department of Journalism of the China School of Journalism and Communication, and furtHered Her study of the Chinese culture in Tsinghua University. She went to cover the cultura! activities in Tibet for a dozen times, and once stayed in Lhasa for over a year. Her experience made it possible for her to write good books or articles on Tibetan culture. Beginning in 2009, she wrote for China's Tibet magozine columns of Tibet Handicrafts and Tibctan Arr Collectors. Cashingin on her stay and work in Tibet, she has taken thousands of photos ofgreat value, and many of these were used for her works which run to somemillion wor'ds. Her illustrated works aiready published include? Tibetan murals, Arts and Crafts Unique to the Snowland, Tibetarz, Hanclicrafts and Ancient Road for Tea-Horse Trade-Places Covered by Caravans.
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"Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
In his sequel to the best-selling Into the Silent Land, Martin Laird guides the reader more deeply into the sanctuary of Christian meditation. He focuses here on negotiating key moments of difficulty on the contemplative path, showing how the struggles we resist become vehicles of the healing silence we seek. With clarity and grace Laird shows how we can move away from identifying with our turbulent, ever-changing thoughts and emotions to the cultivation of a "sunlit absence"--the luminous awareness in which God's presence can most profoundly be felt.
A great little book to keep you entertained on that long journey, leaving you feeling that you have accomplished something, which you will have. You'll have finished my book. An insight into the people and situations that I have experienced in my capacity as a professional carpet fitter in and around Glasgow since the late sixties. Starting from when I was employed in Templeton Carpet Factory. A humorous account at times, hopefully leaving you wanting more of the same.
Nick Karras is a Korean War veteran and a tough Chicago Homicide detective. But his newest challenge is his most difficult. A serial killer named the Coast to Coast Killer has been raping and murdering young women all across the United States. Nick runs into all kinds of roadblocks to catch this murderer, a man who has raped and left for dead his own daughter Penelope, who now lies in a catatonic state in a mental institution. Penelope's mother deserted her daughter and husband several years back. Nick meets and falls in love with Nora, who becomes his second wife. Nick finds out that Nora has 'gifts' that might aid him in the capture of the serial slayer who left Penelope for dead in a Chicago alley. Ferocious is set in the 1970s, back before DNA and cellphones and computers, back when an investigator had to use his wits to bring down murderers. Nick Karras is relentless in finding this so-called Coast to Coast serial killer, and he means to avenge the brutality inflicted on the killer's own daughter.