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This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Marijuana is the prototypical cannabinoid, and is one of the most widely used drugs in the world. Interestingly, cannabinoids are molecules found naturally in the human body and brain as well as in cannabis. This book provides an extensive reference on the biology of marijuana and the role of molecular techniques in elucidating neuropharmaco
This handbook surveys and describes the illustrated Mixtec manuscripts that survive in Europe, the United States and Mexico.
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With essays by the most authoritative scholars, this unique study and reference work is the first English-language survey and analysis of Mexican cinema. The book provides extensive coverage of the delirious melodramas (of 'El Indio' Emilio Fernandez and Roberto Gavaldon, many shot by the supremely romantic cinematographer Gabriel Figueroa) and the contemporary successes of Jaime Humberto Hermosillo. It also includes the Mexican work of Luis Bunuel, the surreal, intense dramas of Felipe Cazals and Arturo Ripstein, the innovative work of Paul Leduc, and much more. This lavishly illustrated book also contains notes on over 150 individual films, an extensive dictionary of directors and other personalities, together with filmographies and an extensive chronicle of Mexico's political, cultural and cinematic history in the twentieth century.
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