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A Dictionary of Statistics 3e
This wide-ranging dictionary covers over 2,300 statistical terms in accessible, jargon-free language. All existing entries and web links have been revised and updated to ensure that the content is as relevant as possible. An indispensable reference work for any students or professionals who come into contact with statistics at work or university.
Academic E-Books
Academic E-Books: Publishers, Librarians, and Users provides readers with a view of the changing and emerging roles of electronic books in higher education. The three main sections contain contributions by experts in the publisher/vendor arena, as well as by librarians who report on both the challenges of offering and managing e-books and on the issues surrounding patron use of e-books. The case study section offers perspectives from seven different sizes and types of libraries whose librarians describe innovative and thought-provoking projects involving e-books. Read about perspectives on e-books from organizations as diverse as a commercial publisher and an association press. Learn about t...
The Cambridge Companion to Music and Romanticism
A stimulating new approach to understanding the relationship between music and culture in the long nineteenth century.
A Dictionary of the Internet
This dictionary provides thousands of terms related to the Web, software technology, jargon, e-commerce, security, and the technical and organizational infrastructure of the Internet. There are also useful links to relevant websites.
The Art of Invective
Dennis Potter (1935-94) was Britain’s leading television dramatist for almost thirty years and remains an inspiration to today’s programme makers as a result of such ground-breaking work as Pennies from Heaven, Blue Remembered Hills and The Singing Detective. But he also engaged with his audience through reviews, journalism, interviews, broadcasts and speeches. The Art of Invective, the first collection of its kind, brings together some of his finest non-fiction work. Published to mark 80 years since Potter’s birth, this book includes his merciless television columns, penetrating literary criticism and angry writings on class and politics, as well as his sketches for Sixties satire shows including That Was the Week That Was. From Frost-Nixon to Coronation Street, David Hare to Doctor Who, Orwell to Emu, this collection shows Potter’s distinctive voice at its entertaining, thought-provoking and uncompromising best.
Customer Service in Academic Libraries
The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the servi...
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