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"Es sind nicht die Völker der Erde, die Kriege wollen. Es sind ihre Regierungen, die die Kriege schüren." (Bulla, Horst) 19 Autoren schrieben mit der Agency of Authors das Buch Gute-Nacht-Geschichten zugunsten Unicef und den Kindern der Ukraine, an die der gesamte Erlös des Verkaufes geht. Liebevoll umgesetzt erwarten die Kinder kleine Elfchen, freche Kobolde oder die Zaubermünze, die einen direkt ins Märchenreich bringt. 22 Geschichten und Reime in Farbe, Premium Druck und Premium Papier machen dieses Buch zu einem edlen, wundervollen Geschenk für die Kinder, Enkel oder Neffen oder aber zum Selbst lesen. Und am Ende des Buches gibt es sogar noch eine Überraschung für die Kleinen. Jetzt vielleicht schon an Weihnachten denken? Lesen und etwas Gutes tun, denn irgendwann könnten es auch unsere Kinder sein! "Es gibt nur einen Tag im Leben eines Kindes, an dem sein Weinen glücklich macht-Der Tag seiner Geburt" (Agency of Authors)rt" (Agency of Authors) Buch Teaser https://www.youtube.com/watch?v=m_QgYMrKOVY
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
First multi-year cumulation covers six years: 1965-70.
Vols. for 1956- include a separately paged section: Directory of organizations, associations and institutions.
Beyond his pivotal place in the history of scientific thought, Charles Darwin's writings and his theory of evolution by natural selection have also had a profound impact on art and culture and continue to do so to this day. The Literary and Cultural Reception of Charles Darwin in Europe is a comprehensive survey of this enduring cultural impact throughout the continent. With chapters written by leading international scholars that explore how literary writers and popular culture responded to Darwin's thought, the book also includes an extensive timeline of his cultural reception in Europe and bibliographies of major translations in each country.
Preface: In 1776, Adam Smith diagnosed an oversupply in “that unprosperous race of men” called men of letters: “...their numbers are every-where so great as commonly to reduce the price of their labour to a very paltry recompense.” (The Wealth of Nations, Book I, Ch. 10) By the nineteenth century, it was thought that copyright law may provide a solution. As Thomas Babington (Lord) Macaulay argued in a famous speech on copyright reform in the House of Commons (5 February 1841): “...there are only two ways in which [men of letters] can be remunerated. One of those is patronage; the other is copyright.” In a continuous line of reasoning, the thought persisted into the recitals of cu...