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The Trusted Firm
The consulting industry has been on a roller-coaster ride since the heady days of the 1990s. After a recession triggered by the dotcom crash, it's now growing rapidly again--but in a market that has changed beyond all recognition. Fees are down, buying is centralized and many clients are ex-consultants who know all the tricks of the trade. It's a hostile environment in which great personal qualities are no longer enough--consultants need trusted firms behind them, helping them deliver results. This unique journey through the new consulting terrain looks at how leading consulting firms worldwide create a platform for success: what values they need; who they recruit and what recruitment proces...
Una Montgomery
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Developing and Using Consultancy Skills
Developing and Using Consultancy Skills supports students and practitioners in their understanding of the meaning of consultancy and the skills required in consulting in a learning and development context. It covers all the stages in the consulting process and provides guidance on engaging with the client, clarifying the nature of the issues, agreeing the research areas and analysing feedback. Developing and Using Consultancy Skills also includes essential coverage of common problems with client-consultation relationships and how to overcome these as well as discussion of ethics and consultant behaviour. Essential reading for anyone studying the intermediate CIPD L&D qualification, this guide will not only equip students for their studies, but also for their role as L&D professionals in the workplace.
Mind-ful Consulting
The publication of this book coincides with a increasing recognition that the challenges facing society and organisations are not amenable to "quick fixes". The approaches to consultancy which underpin the cases presented here are particularly relevant in this new context. The contributors are graduates of AOC The Tavistock Institute Masters Programme in Advanced Organisational Change and Consulting and their associates; and the work they describe here is a testament to the quality of that programme and the learning that participants get from it.
The McKinsey Engagement: A Powerful Toolkit For More Efficient and Effective Team Problem Solving
The third volume in the internationally bestselling McKinsey Trilogy, The McKinsey Engagement is an action guide to realizing the consistently high level of business solutions achieved by the experts at the world’s most respected consulting firms. Former consultant Dr. Paul Friga distills the guiding principles first presented in the bestselling The McKinsey Way and the tested-in-the-trenches methodologies outlined in The McKinsey Mind, and combines them with many of the principles and procedures implemented by the military and other organizations. The result is nothing less than the business equivalent of a Special Forces Field Manual. True to its stated goal of arming consultants and cor...
The Complexity of Consultancy
Consultancy is a lucrative industry dependent on the production and use of tools and techniques which hold out the promise of success for the organisations it supports: transformation, or greater efficiency and effectiveness, perhaps even culture change. However, a critical and important question is whether these promises are fulfilled in everyday practice in organisations. Is it possible at all for consultants to predict and control the changes that their clients ask for? This volume reframes the role of consultants from detached observers wielding a stable body of knowledge useful in all contexts, to that of skilled participants in the conscious and unconscious processes of organisational ...
Buying Professional Services
Public and private sector organisations are spending huge amounts of money buying professional services, and most are doing it badly, without sufficiently rigorous procurement processes or an adequate understanding of the marketplace, resulting in wasted money and disappointing outcomes. Even among those organisations with formal procurement processes and techniques, many are applying them inappropriately and therefore acheive similary poor results. On the other side of the fence, many professional services firms don't understand how the increasing application of procurement processes could affect the way they get business and work with clients, the way they charge and, ultimately, their pro...
How Consultants Shape Nonprofits
Groundbreaking research illuminates the pivotal, problematic role of consultants in the nonprofit world. The nonprofit sector leans heavily on consultants to guide strategic planning, advise on fundraising strategy, gather data on program effectiveness and more. How Consultants Shape Nonprofits explores how consultants, while working diligently to customize solutions for their clients, reinforce status-quo practices and ideas while prioritizing the opinions of people in power (nonprofit funders, leaders, etc.) over those of lower-level staff and communities. Consultants thus leave unaddressed some of the most pernicious problems in the nonprofit sector. The book's important conclusions about the complex role of consultants in the nonprofit world are based on more than a year of ethnographic research and nearly 200 interviews with practitioners. Dr. Reisman concludes with guidance on how consultants, nonprofit leaders, and donors can better collaborate, and overcome traditional "blind spots" in the nonprofit-consultant relationship.
