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They Say We Are Infidels
Now with a new chapter! “Everywhere militants were blowing up Christians, their churches, their shops. They threatened them with kidnapping. They promised to take their children. The message to these ‘infidels’: You have no place in Iraq. Pay a penalty to stay, leave, or be killed.” Sweeping from Syria into Iraq, Islamic State fighters (ISIS) have been brutalizing and annihilating Christians. How? Why? Where did the terrorists come from, and what can be done to stop them? For more than a decade, journalist Mindy Belz has reported on the ground from the Middle East, giving her unparalleled access to the story no one wants to believe. In They Say We Are Infidels, she brings the stark r...
Managing Industrial Services
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Excellence in Sales
"Excellence in Sales" is an integrated management approach for professional sales organisations. The authors collected best and worst practices in sales and customer management. The concept for true excellence in sales is relying on a set of levers which are explained in a systematic manner. Readers get the chance to compare their solutions with the worldwide top performers. Illustrations and numerous recommendations for implementation show how to improve the overall performance of companies.
The Glory of Washington
The Glory of Washington is the most comprehensive book ever written on the fabled and rapidly growing University of Washington athletic program. This book chronicles over 100 years of Husky athletics, listing yearly accounts of statistics, records, individual achievements, and team accomplishments. Fans of the Huskies will enjoy reading about legends such as Hugh McElhenny, Aretha Hill, Gil Dobie, Hec Edmundson, Jim Owens, Karen Deden, Al Ulbrickson, Hiram Conibear, Don James, and Marv Harshman. Included is a complete listing of letter winners and Olympic competitors. Even the most rabid Washington fan will discover something new in this collection of vignettes that tell the tale of the purple and gold.
Innovation Driven Marketing
Die Herausgeber zeigen auf, wie Unternehmen die relevanten Trends in Märkten und Marketing aufgreifen und mit gezielten Lösungen im Marketing wachsen. Zahlreiche Hinweise stammen aus der Innovationsarbeit des Instituts für Marketing und Handel der Universität St. Gallen mit Unternehmen wie BMW, BASF, E-ON, Henkel, Interbrand-Zintzmeyer&Lux, Ringier, McKinsey, Winterthur International, etc. Mit ergänzenden Beiträgen von renommierten Forschern und Visionären.
Moroccan Success; The Kada Way
Description""Excelling in international distance running is not an easy caper. Who is willing to put in the hours of everyday training? Who wants to physically exhaust themselves at regular intervals? Who finds satisfaction in testing their mental strength, while pushing through the pain barrier? Who is willing to commit their entire everyday life to being the best they can be? Abdelkader Kada has coached athletes of exceptional ability who answered 'yes' to these questions. The stories of Moroccans Hicham El Guerrouj, Salah Hissou and Ali Ezzine are ones of great success. Success that was achieved through dedication, belief and natural talent. Inspired by their coach and the earlier deeds o...
