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Customer Relationship Management
This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
Applied Social Sciences
This book, Applied Social Sciences: Social Work, is a collection of essays specific to the field of social work. The approach is both holistic (assessment of social work, burnout, counselling, history of social work, migration, models of excellence in social work, unemployment, workaholism) and atomistic (child attachment, children’s rights, coping strategies and associated work – family conflict, emotional neglect, monoparental families, physical abuse, positive child disciplining, psychological abuse, rehabilitation of delinquent minors, social inclusion of youth, etc). The types of academic readership it will appeal to include: academic teaching staff, doctors, parents, psychologists, researchers, social workers, students, and teachers in the field of social work, who wish to improve personally and professionally. It may also be useful to all those who interact, one way or another, with the human factor.
Neurofilmology of the Moving Image
A walk suspended in mid-air, a fall at breakneck speed towards a fatal impact with the ground, an upside-down flip into space, the drift of an astronaut in the void... Analysing a wide range of films, this book brings to light a series of recurrent aesthetic motifs through which contemporary cinema destabilizes and then restores the spectator's sense of equilibrium. The 'tensive motifs' of acrobatics, fall, impact, overturning, and drift reflect our fears and dreams, and offer imaginary forms of transcendence of the limits of our human condition, along with an awareness of their insurmountable nature. Adopting the approach of 'Neurofilmology'--an interdisciplinary method that puts filmology, perceptual psychology, philosophy of mind, and cognitive neuroscience into dialogue--, this book implements the paradigm of embodied cognition in a new ecological epistemology of the moving-image experience.
Japanese Society
A compelling illustration of Japan's evolution into an industrial state, the only major industrial society to emerge outside of the Western tradition.
Movies on Our Minds
"We used to go to the movies. We used to speak of flicks, even flicking out. We used to stand in line with friends in delicious anticipation to buy tickets for a movie that got a rapturous review. We used to be ushered into blinding darkness within cavernous halls of downtown gilded-age theaters to look at enormous screens. And we might go without regard to when the feature began, enter in the middle, sit through its ending, its double-bill and shorts, and only then watch the beginning of what we wanted to see. A small personal triumph occurred when, seeing a flick with friends or family, you were the first one to get up to leave announcing that "this was the place in the movie where we came in."--
Advances in REBT
This authoritative volume commemorates six decades of Rational Emotive Behavior Therapy by assembling its current state of theory, practice, and research. Bedrock chapters on defining features, assessment and measurement, and empirical findings place REBT squarely in the cognitive-behavioral landscape, reinforcing its status as a significant therapeutic approach. The book’s palette of applications shows the flexibility and effectiveness of REBT in school, workplace, and other settings, with worried parents and “stuck” athletes, and as a foundation for brief interventions. And the survey of guiding principles and the evolution of the method by REBT founder Albert Ellis is a testament to...
Art, Religion and Resistance in (Post-)Communist Romania
This book illuminates the interconnections between politics and religion through the lens of artistic production, exploring how art inspired by religion functioned as a form of resistance, directed against both Romanian national communism (1960-1989) and, latterly, consumerist society and its global market. It investigates the critical, tactical and subversive employments of religious motifs and themes in contemporary art pieces that confront the religious ‘affair’ in post-communist Romania. In doing so, it addresses a key gap in previous scholarship, which has paid little attention to the relationship between religious art and political resistance in communist Central and South-East Europe.
The Moldovans
The first English-language book to present a complete picture of this intriguing East European borderland, The Moldovans: Romania, Russia, and the Politics of Culture, illuminates the perennial problems of identity politics and cultural change that the country has endured.
Handbook of Personology and Psychopathology
Personology is the study of human character in all of its complexities, covering the range of normal and pathological individuals, from evolutionary development, classification, diagnosis and measurement, to intervention at the individual, family, and societal levels. This volume, sure to become a classic in the field, provides a state-of-the-art overview of the field of personology, including personality theory, taxonomy, and assessment; diagnosis and treatment of personality disorders; and the interface between normal and abnormal personlity. The breadth and depth of this monumental work and the caliber of its contributors is unsurpassed. * Many of the leading clinicians and researchers in psychology are contributors including Otto Kernberg, John Livesley, Robert Bornstein, Jeffrey Magnavita, Drew Westen, Irving Weiner, and Lorna Benjamin * Represents the culmination of a professional career and a capstone to our publishing program in the area of personality and psychopathology
