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Presents techniques of total quality management and six sigma which are applied to medical, dental, and healthcare practices in a practical manner. This work features examples and electronic workbooks that enable the user to create a total quality program.
Basic healthcare rights and ethics, concentrating on requirements for advance directives and regulatory compliance for doctors, nurses, managers, social workers, and allied health professionals.
This title is part of the University of HealthCare / University of Business Interactive Training Library, which offers authoritative, clearly written material in an interactive form for better comprehension and documentation of completion. Today's critical care nurse needs a variety of skills and the ability to work with very different types of patients. The Basic Critical Care Training Program is designed for any nurse who wishes to obtain the solid foundation of skills and knowledge needed to safely and effectively care for the critically ill patient. Nurses who are just beginning their careers, nurses currently working with critically ill patients, and nurses who wish to change their clin...
This lively presention of how to write clearly includes many examples of how to focus thoughts and create clearly understood writing. It contains many of Dr. Farb’s own writing techniques and contains exercises drawn from business periodicals. Readers will enjoy the approachable, compact, conversational style of the title.
For all members of a healthcare organization including office staff, executives, managers, doctors, nurses, and therapists. Includes hundreds of techniques to improve customer care in any organization and implement total quality management in customer service.
Documentation of age-specific competence of staff in healthcare organisations is a requirement for JCAHO certification. Divided into two parts, this work teaches you to explain why age-related competence is important for JCAHO inspections, and list and describe steps in the implementation of an age-related competence program.
A thorough presentation of the current crisis and what to do about it for doctors, nurses, healthcare administrators, allied health professionals, hospitals, managed care, risk managers, lawyers, and public health officials.
Includes an overview of basic concepts in administering a customer care program, evaluating your corporate culture, encouraging your employees, using surveys, and using the internet. This work contains many short suggestions and principles followed immediately by interactive questions and applications.
Solid learning about sales and business letters intersperses the humorous mistakes of a pharmaceutical/medical device salesman as he learns how to write sales letters. Readers will learn principles of the strategy of writing letters, the parts of a letter, specific letter types, common mistakes in letter witing and etiquette, letter formatting, and the basics of reports and executive summaries.
This is an authoritative, compelling, well-written book that will eave the reader with a comprehensive view of medication errors and what to do about them. It is for everyone in the healthcare field plus the public. Upon completion of this book readers will be able to discuss the increase in medical and medication errors, describe the scope of the problem, and understand how drugs are ordered and delivered.