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Published to accompany the exhibition held at the Victorian and Albert Museum, London, 13 October 2005 - 1 May 2006.
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Sh...
Thank you for getting a copy of my first published book, Divine Reset! After more than a year, the 3rd edition is finally here! Praise God for this book! I initially released this last December 2020 – fast forward to 2022, this book continues to minister to people, not only through paperback, but ebook as well. As the author of this book, I can confidently say that this is a more intense and more improved version of the original and I am so excited how this book will impact your life as it did hundreds of others in its first and second printing (including my ebook readers). It is not an accident that you are holding this book right now. I believe God wants to do something new in your life ...
This multidisciplinary volume assembles current findings on violent crime, behavioral, biological, and sociological perspectives on its causes, and effective methods of intervention and prevention. Noted experts across diverse fields apply a behavioral criminology lens to examine crimes committed by minors, extremely violent offenses, sexual offending, violence in families, violence in high-risk settings, and crimes of recent and emerging interest. The work of mental health practitioners and researchers is shown informing law enforcement response to crime in interrogation, investigative analysis, hostage negotiations, and other core strategies. In addition, chapters pay special attention to ...
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Mary Kay Ash, one of America's most dynamic businesswomen, lived her life with simple and timeless principles. Through her uncomplicated formula for success -- God first, family second and career third -- she achieved her dream.She inspired. She motivated. She cared. Mary Kay often said that if you expect great things, great things will happen. So expect results. Expect success. Miracles happen. Mary Kay Ash knew when she created her dream company that its success would largely depend on the principles upon which it was founded. In her wisdom, she realized that by building a solid foundation, and never wavering from it, she would distinguish her company and set the stage for women to succeed for decades to come. Mary Kay herself said, "The Company bears my name, but it has a life of its own. The true success is the lives that have changed for the better." Today, the independent sales force wholeheartedly embraces Mary Kay's vision of enriching women's lives. Because she believed that women would understand and support her mission, her legacy will continue to grow, inspiring generations of women around the world to believe that miracles happen.
This concise, A-to-Z listing of medical problems and their remedies combines the engaging, style of Men's Health magazine with the trusted, doctor-recommended information that is the hallmark of The Doctors Books. Each chapter covers a definition of the problem followed by proven solutions, alternative approaches, and preventive measures. With a lively tone and sound medical information, this is a user-friendly road-map to a healthier, happier lifestyle.
The heartbreaking story of college athlete Madison Holleran, whose life and death by suicide reveal the struggle of young people suffering from mental illness today in this #1 New York Times Sports and Fitness bestseller *Instant New York Times Bestseller* #1 New York Times Monthly Sports and Fitness bestseller If you scrolled through the Instagram feed of 19-year-old Maddy Holleran, you would see a perfect life: a freshman at an Ivy League school, recruited for the track team, who was also beautiful, popular, and fiercely intelligent. This was a girl who succeeded at everything she tried, and who was only getting started. But when Maddy began her long-awaited college career, her parents not...
"Jeppesen's A&P Technician Airframe Textbook is an essential tool for successful aircraft maintenance training. Not only does it provide the fundamentals for the student studying to become a certified maintenance technician, but it also serves as an excellent resource for the experienced maintenance professional. This thoroughly revised, expanded, and updated edition fully integrates practical A&P airframe skills with the theory of the A&P general topic areas. It includes a wealth of illustrations and examples to help you get the most from your study efforts. Each section also includes comprehensive exercises that check your understanding of the material. The textbook familiarizes you with the fundamental concepts, terms, and procedures that you will use when inspecting and maintaining airframe structures and systems..."--From publisher description.