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This reference guide is for the trained negotiator and is an aid or idea generator for persons involved in crisis (hostage) negotiation.
Heated debates about "what really happened in Waco" are a recurring public drama. Yet, little or no attention has been given to the work of the negotiators who talked with the Branch Davidians. In this important book, Jayne Seminare Docherty utilizes largely unexplored sources of data to explain why fifty-one days of negotiations by federal officials failed to get all of the Branch Davidians to exit the compound. Learning Lessons from Waco applies a theory of worldview conflicts to the more than 12,000 pages of the negotiation transcripts from Waco. Through perceptive analysis of the situation, Docherty offers a fresh perspective on the activities of law enforcement agents. She shows how the Waco conflict resulted from a collision of two distinct worldviews—the FBI's and the Davidians'—and their divergent notions of reality. By exploring the failures of the negotiations, she also urges a better understanding of encounters between rising religious movements and dominant social institutions. Finally, the resulting model is applicable to other conflict resolution processes such as mediation and facilitated problem solving.
The book uses eight diverse case studies of prison riots to explore how the outcomes were affected by policies, procedures, management, communications, and strategy immediately before, during, and after the riot. Exploring the results achieved by negotiation, by force, and by simply waiting, the authors illuminate the factors most important in controlling the costs of damage and human suffering that can result from increasingly common prison disturbances.
The author outlines a fundamental methodology for crisis negotiation, as it occurs for law-enforcement officers trained in crisis intervention. It systematically examines the process of negotiation, dissecting the conduct of meaningful discourse, use of language, and use of the collaborative team process. Using case data on a school hostage negotiation, the author reveals the underlying communication processes at work in crisis negotiation. Intended audience : criminal justice professionals, law enforcement personnel, and family counselling psychologists.
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