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Lean Six Sigma Service Excellence
Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......
Jesus Weed
In 1973, aged 17, Gerald Taylor left his New Zealand home and didn't return for four years. The story of what happened in between isJesus Weed- a tale of travel, lapsed Catholicism, chess, and the strongest marijuana mankind has ever known. A good-looking, adventurous young lad, Gerald is driven by a lust for adventure, women and life. Launching himself onto the hippie trail, he travels to Thailand where he encounters Jesus Weed for the first time. This is enough for him to come up with his own personal mission statement, dedicating himself to: 'The study and use of marijuana in all its myriad forms. How to grow and refine the sacred herb and, wherever possible, get shit-faced in the pot-growing strongholds of the planet.' From there his globe-trotting, chess-hustling, weed-dealing adventures spiral out of control. Whether he's seduced by mud wrestlers in San Francisco, trained as an invisible assassin by an Irish druid, kidnapped and held as a sex slave in Mexico or being taught the finer points of resin production by Afghan shepherds, in each new place his adventures are madder than the last.Jesus Weedis a riot from beginning to end.
Goodbye Berlin
The 24th of March, 1939, was a poignant day for twelve-year-old Gerald Wiener. He was on a train pulling out of Berlin and he was on his way to the UK to escape persecution in Nazi Germany. He was one of the thousands of unaccompanied children saved by the Kindertransport. Looked after by two sisters in Oxford, his abilities as a scholar became apparent and from an early age he was set on the road to academic achievement. There followed a distinguished career as a research scientist in Edinburgh, where he made a genetic discovery that received international recognition. His research department was a centre of excellence and members of his team went on to make an astonishing breakthrough in g...
Advances in Computer Graphics V
This book collects together several of the tutorials held at EUROGRAPHICS'89 in Hamburg. The conference was held under the motto "Integration, Visualisation, Interaction" and the tutorials reflect the conference theme. The Springer series EurographicSeminars with the volumes "Advances in Computer Graphics" regularly provides a professional update on current mainstream topics in the field. These publications give readers the opportunity to inform themselves thoroughly on the topics covered. The success of the series is mainly based on the expertise of the contributing authors, who are recognized professionals in their field. Starting out with one of the conference's main topics, the chapter "...
Congressional Record
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The World of Waiters
Originally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters. The book addresses the complex world of waiters, look at the insecurities, hierarchies and ‘the politics of serving’ that come into play in the everyday working life of a waiter. The book addresses the issues facing waiters in everyday life, including the placing and spacing of customers, the process of ordering and tipping, and customer complaints – all of these are looked at through the lens of the rules adhered to by waiters. The book is created from data compiled by the from 5 English hotels at varying grades. This book provides an interesting case study of the restaurant industry, and will be of interest to any academics working in the field of sociology, in particular the field of the sociology of work and anthropology.
The Entomologist
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