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The Physical City
First Published in 1996. Part of a series that brings together more than 200 scholarly articles pertaining to the history and development of urban life in the United States during the past two centuries. The physical development of cities and their infrastructure is considered in Volume 2, which focuses on city planning and its origins in the Rural Cemetery Movement, the City Beautiful Movement, and the role of business in advocating more rational and efficient urban places. Volume 2 also contains articles about essential aspects of the urban infra structure and the provision of basic services essential for urban survival—water, sewer, and transportation systems.
Library Training for Staff and Customers
Enable your library staff to deliver the most effective services possible!This comprehensive book is designed to assist library professionals involved in presenting or planning training for library staff members and customers. Library Training for Staff and Customers covers training issues from many points of view ranging from top management to department managers.Library Training for Staff and Customers contains essential information to help you make the right training decisions when planning for your staff. Library Training for Staff and Customers explores ideas for: effective general reference training training on automated systems training in specialized subjects such as African-American history and biography training for areas such as patents and trademarks training for research on business subjects. Library Training for Staff and Customers answers numerous training questions and is an excellent guide for planning staff development and setting a training budget for your library. Make your library more effective and easier for your patrons to use with the strategies in this book!
Assessing Service Quality
This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.
Lion of the Valley
After revising the original 1981 edition in 1990 and looking back to regret his enthusiastic reporting of what turned out to be temporary and peripheral trends, Primm has decided that current events are not safe water for historians. He has not, therefore extended the text to include the 1990s, but better technology has considerably improved the quality of the illustrations. Distributed in the US by U. of Missouri Press. Annotation copyrighted by Book News, Inc., Portland, OR
At Home in the Loop
Lois Wille's illustrated account provides behind-the-scenes insight into how a small number of Chicago business leaders transformed the dangerous and seedy South Loop into an integrated and thriving community in the heart of the central city. The obstacles to the evolution of Dearborn Park were quite formidable, including a succession of six mayors, huge economic impediments, policy disputes engendered among people used to making their own corporate decisions, the wretched reputation of the South Loop, problems with the Chicago public school system, and public mistrust of a project supported by the wealthy, no matter how altruistic the goal. It took twenty years and millions of dollars, but ...
Measuring Your Library's Value
With tax-funded organizations under microscopic scrutiny, library directors need to make a strong public case for the value their library provides. Measuring Your Library's Value, designed to serve large to medium-sized public libraries, gives librarians the tools to conduct a defensible and credible Cost-Benefit Analysis (CBA). Based on research funded by IMLS and PLA, this hands-on reference covers the economic basics with librarian-friendly terms and examples, preparing library leaders to collaborate with economist-consultants. Library directors and trustees will learn how to credibly measure the dollars and cents value your community receives from library services and access proven examples for communicating what different community stakeholders need to hear.
City of the Century
“A wonderfully readable account of Chicago’s early history” and the inspiration behind PBS’s American Experience (Michiko Kakutani, The New York Times). Depicting its turbulent beginnings to its current status as one of the world’s most dynamic cities, City of the Century tells the story of Chicago—and the story of America, writ small. From its many natural disasters, including the Great Fire of 1871 and several cholera epidemics, to its winner-take-all politics, dynamic business empires, breathtaking architecture, its diverse cultures, and its multitude of writers, journalists, and artists, Chicago’s story is violent, inspiring, passionate, and fascinating from the first page ...
Public Libraries and Resilient Cities
Public libraries are keystone public institutions for any thriving community, and as such can be leaders in making cities better places to work, play, and live. Here, Dudley shows how public libraries can contribute to 'placemaking', or the creation and nurturing of vital and unique communities for their residents.
Ethnic Chicago
A study of ethnic life in the city, detailing the process of adjustment, cultural survival, and ethnic identification among groups such as the Irish, Ukrainians, African Americans, Asian Indians, and Swedes. New to this edition is a six-chapter section that examines ethnic institutions including saloons, sports, crime, churches, neighborhoods, and cemeteries. Includes bandw photos and illustrations. Annotation copyright by Book News, Inc., Portland, OR
Library Board Strategic Guide
View the author's companion website for more information and extra materials Whether they have full governance powers or are just there in an advisory capacity, trustees on library boards need to understand the complex issues that affect a library's ability to provide its community with materials and services that support lifelong learning, jobs, and quality of life. Authors Ellen G. Miller and Patricia H. Fisher have created a strategic guide that will help library board leaders handle important issues such as managing risk; local values and first amendment rights; leadership capable of achieving the library's ideal vision; getting and growing diverse funding sources; and becoming part of t...
