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Supervision
To drive the ideas of continuous improvement and total customer satisfaction to the core of an organization takes intensity, passion, excellence, and an extraordinary commitment from first-line managers. Working within an integrative systems framework - using measurement, feedback, and cooperation to reshape and refine business processes - Gregory Bounds and John Woods present, in this text, the most effective and future-relevant tools and techniques essential to the management of top-performing teams and individuals.
Management
Management: A Total Quality Perspective, is the management approach of successful companies today and in the future. Systems thinking, teambuilding, continuous improvement, reengineering, and flatter organizational structures--all are part of the today's business realities. This text is the first to teach Principles of Management from a truly integrated total quality perspective.
Management
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Competing Globally Through Customer Value
Stahl and Bounds focus on the development of an alternative management model, and attempt to explain how American business can complete more effectively in the global marketplace. They stress the importance of focusing on the customer, not the competition, and the need to maximize "net customer value"--what the customer receives minus what customer sacrifices. As set forth in the 34 articles that constitute the book, companies must, in effect, shift from a classical view of management activities (planning, organizing, directing, controlling) to one that groups activities around producing systems to better serve the customer. ISBN 0-89930-600-4: $49.95.
Managment
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Beyond Total Quality Management
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
Management
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The State of Public Management
Public management stands at the unique intersection of theory and practice. It seeks to help scholars frame questions that will improve their understanding of how policy ideas become transformed into practice and to help government managers see past the narrow issues on their desks to the broader implications of their work. In The State of Public Management, Donald F. Kettl and H. Brinton Milward bring together contributors who focus on the interdisciplinary nature of public management. Scholars from the social sciences—economics, political science, sociology, and psychology—examine what traditional disciplines bring to the debate. Other analysts build on this foundation to probe the theoretical bases of and practical solutions for public management.
Cases in Quality
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