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Emotional Satisfaction of Customer Contacts
For marketing and customer services researchers and professionals who are interested in customer contacts, customer satisfaction and loyalty issues. Contact centers are playing a pivotal role in customer services of the 21st century. Nevertheless, despite their growing importance and presence, contact centers are increasingly becoming the center for customer frustration, and frequently associated with negative comments in the media. Therefore, this research explores the Emotional, Cognitive, General, and Transactional dimensions of customer satisfaction and loyalty process in the customer contact environment. As customer contacts can be a source of negative emotions and it is desirable to in...
RELATIONSHIP MARKETING
The role of relationship marketing in the current business scenario has become significant as maintaining good relationships with various sections of society, especially the customers, is important for achieving organisational objectives. The book encapsulates all the essential aspects of relationship marketing in an easy-to-understand manner. It has been thoroughly revised and enlarged in the Second Edition and incorporates topics based on emerging concepts of marketing and technology, including relationship parameter in brand identity, service recovery paradox, adversity quotient of relationship managers, impact of social networking on customer relations, as well as applications of cloud a...
The Pulse
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Dezavantajlı Çocuklar: Tespitler ve Müdahale Önerileri
İÇİNDEKİLER CİNSİYET EŞİTSİZLİĞİNİN GÖRÜNMEYEN YÜZÜ: ÇOCUK YAŞTA EVLİLİKLER - Melike YALÇIN ZİHİNSEL ENGELLİ ÇOCUKLARIN EĞİTİMİ VE REHABİLİTASYONU - Cumhur GÜNGÖR KORUMA İHTİYACI ALTINDAKİ ÇOCUKLARA YÖNELİK SOSYAL HİZMET UYGULAMALARI - Yelda YILMAZ - Taner ARTAN KRONİK HASTALIK VE ÇOCUK - Ferda KARADAĞ ÇOCUK REFAHI BAĞLAMINDA GÖÇ VE ÇOCUK - Rabia Ruveyda ELMALI - Özkan BİLGİN ÇOCUKLARDA TEKNOLOJİ BAĞIMLILIĞI - Çağatay Serkan KAYA ERGENLİK DÖNEMİNDE PSİKOLOJİK DANIŞMANLIK VE ÖNEMİ - Hamdi KORKMAN ÇOCUKLARDA ENGELLİLİK - Hamdi KORKMAN ÇOCUK KORUMA SİSTEMİNDE SUÇA SÜRÜKLENEN ÇOCUKLAR - Zeynep MUTLU ÇOCUK CİNSEL İSTİSMARI VE KURUMLAR ARASINDAKİ İŞBİRLİĞİ - Hüseyin BATMAN ERGEN ÇOCUKLARDA MADDE BAĞIMLILIĞI SORUNU - Hüseyin BATMAN OKUL SOSYAL HİZMETİ - Gülcan URHAN ÇOCUK VE ERGENLERDE İNTİHAR DÜŞÜNCE VE DAVRANIŞLARI - Aylin SALTÜRK TERÖR MAĞDURU ÇOCUKLAR - Gökçe ULUIŞIK CİNSEL İSTİSMAR MAĞDURU ÇOCUKLARDA ADLİ MUAYENE OLGUSU - Hakan KEÇE - Fikriye Rana KARA
FBI National Academy
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