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Firm Competitive Advantage Through Relationship Management
Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management.
Stone Tablets
“A novel of epic scope and ambition.”—Kirkus Reviews (starred review) An influential Polish classic celebrates 50 years—and its first English edition As Stone Tablets opens, Istvan Terey, a poet and World War II veteran, is serving as cultural attaché with the Hungarian embassy in Delhi just a few months before his country is torn apart by the Hungarian Uprising of 1956. He is personable and popular with Indians and Europeans, communists and capitalists, but his outspoken criticisms of corruption in the Hungarian government and the embassy threaten to undermine his career. Meanwhile, he has fallen in love with Margit, an Australian ophthalmologist working in India, who is still livi...
The Last Plague in the Baltic Region 1709-1713
The Last Plague in the Baltic Region, 1709-1713 offers a thorough description and analysis of the terrible plague epidemic that ravaged the Baltic region in the years between 1709 and 1713 ? at the same time when the region was razed by the Great Northern War (1700-?21). Sweden under Carolus XII had lost its supremacy, and Russia under Peter the Great emerged as the new major power in the region. With the marching armies came the plague and its effects, which were particularly devastating, since it hit a population already weakened by famines and desolation caused by the war. Drawing on substantial documentation in city and state archives, the study addresses a range of important discussions...
