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Integrating Reengineering with Total Quality
From a groundbreaking dual perspective, this book tackles the subjects of total quality and business reengineering. "Total reengineering" aims to satisfy shareholders, employees, and customers simultaneously, and is the first technique to unite business reengineering and total quality into one integrated management approach.
Managing Quality Fads
Can managers learn from fads? That is the question Robert Cole addresses in this insightful book about the various factors supporting and inhibiting organizational learning. A longtime student of the Japanese and American quality movements, Cole focuses on the response of American industry to the challenge posed in the early 1980s by high quality goods from Japan. While most American managers view this challenge as slowly but successfully met, many academics see the quality movement that emerged from it as just another fad. In seeking to reconcile these two views, Cole explores the reasons behind American industry's slow response to Japanese quality, arguing that a variety of institutional f...
Total Quality Management For Micro-businesses in the Manufacturing Industry
Inhaltsangabe:Introduction: Total Quality Management (TQM) has already made its mark in history. Big players in major industries, such as Ford and Siemens, have already aligned their business and production processes to this holistic management concept. Over the past three decades there are more medium-sized companies applying TQM principles to their business. Quality has been important in helping companies gaining a competitive edge in globalized markets. TQM with its extensive set of methods aims to embed quality awareness among all departments of a company where work affects the quality of the products. There are thousands of articles and books written on how large and medium sized compan...
Global Management of Quality Assurance Systems
Actualmente en el mundo industrial la calidad de los productos y los servicios son clave en la competitividad, por ello cualquier compañía que desee abrirse a nuevos mercados necesita una planificación, control y mejora de la calidad de sus productos.
Phoenix Without the Ashes
The quality management revolution has resulted in considerable trial and error as well as frustration. Here is a book that explores why many management trends don't translate into process improvement. It recommends establishing a condition of "rationality" as a guide and measure for all organizational and quality improvement efforts. Instead of imposing radical new "breakthroughs", Phoenix Without the Ashes: Achieving Organizational Excellence Through Common Sense Management suggests an approach that fits with the normal routines and operations of an organization in a way that makes sense. Part One of this text discusses the nature of common sense, and of quality as a condition of organizati...
Industrial Relations
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