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Reproduction of the original.
This contributed volume reviews the lessons that may be learned from trying to integrate distance learning strategies with face-to-face teaching methods. It contains practical examples from education, commerce and industry.
This text focuses on the evolving role of trainers and training within the organization. It urges trainers not to be seduced by technology at the expense of their ultimate objective - to enhance learning. Built around a series of propositions, it examines: why barriers between knowledge management, performance management and training must fall if competitive advantage through people is realized; how technology that offers learner-centred opportunities will redefine the concept of the learning organization; why expertise in soft technology will give trainers new credibility; why time, not spend will be the scarce resource as learning competes with other organizational demands; the validity of corporate universities and virtual business schools; and what can be learnt from the different strategic responses to e-learning of blue-chip companies.
Explores: building rapport and credibility; gaining commitment to change; and harnessing group dynamics and turning conflict to advantage, through insights from Schutz, Bion and Freud.
This volume provides practical guidance on selecting and providing training that is best for the trainees and for the organization. It examines: the nature of training; training choices; setting objectives; the possibilities in composing participant groups; the key dimensions of training design; process interventions; and the particular issues in training mixed personality groups. Interactive case studies illustrate the design points discussed.
Drawing on the author's wide personal experience, this book shows how to deliver training that facilitates learning. It offers practical guidance on: ensuring that training delivery meets the specific needs of trainees, gathering pre-course information; establishing rapport; taking account of learning preferences; ensuring that pace, presentation and feedback encourage learning; handling training room crises and difficult customers.
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