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Hospitality Today
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Managing Front Office Operations
A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing r
Security and Loss Prevention Management
Explains how to protect both guests and owners from various types of loss in hospitality management businesses. Ellis explain security equipment, procedures for guest concerns, departmental responsibilities in protecting guests and assets, protecting funds, emergency management, risk management and insurance.
