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An Introduction to Service Design
A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly em...
The Disobedience of Design
Thinking designing -- Design in the "periphery" -- Design, visuality, cognition -- Design and development/Projects. Designtheorie.
The Bloomsbury Handbook of Service Design
With the growing popularity of service design both in industry and academia, this handbook examines the discipline's core principles to develop our understanding of the context, role and impact of this practice. The editors bring together multiple voices from around the world to share experiences and perspectives on how service design interacts with global topics such as climate, social justice and racial issues, and looks at directions for the future. The book is organised into five main sections covering: - Plural Service & Design Cosmologies - A Critical Agenda for Service Design - Contextualising Services, Systems and Change - Developing Service Design Practices and Approaches - Building Futures
The Executive Architect
"We cannot continue to accept the view that when times are good wewill prosper and when times are bad we will suffer. . . . We mustmove from a business of commissioned services to one of directparticipation in all our clients' endeavors, where productiveparticipation establishes us as trusted partners, the currency fora continuing relationship." --John E. Harrigan and Paul R.Neel In their drive to compete effectively in the emerging worldeconomic order, today's enterprise organizations are undergoing aperiod of radical redesign, restructuring, and redefinition. Asthey do so, they are coming to rely more and more upon designprofessionals to help them build their roads to the future. Thismeans...
Not at Your Service
Not at Your Service: Manifestos for Design brings together the broad spectrum of beliefs, subjects and practices of designers at Zurich University of the Arts. It offers different approaches and insights on the present-day role and impact of design. It is not conceived as a finished project, but as a fluid document of its time. Collaborative design, interaction within complex systems, attention economics, the ecological shift, visual literacy, gender-neutral design, "quick and dirty" design ethnography, social responsibility, the value of ugliness, death futures, immersive technologies, identity and crises, design as a transformative discipline – all of these topics are presented for debate with passion, conviction and professional expertise.
Designing for Service
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Interactive Design
User experience design is one of the fastest-growing specialties in graphic design. Smart companies realize that the most successful products are designed to meet the needs and goals of real people—the users. This means putting the user at the center of the design process. This innovative, comprehensive book examines the user-centered design process from the perspective of a designer. With rich imagery, Interactive Design introduces the different UX players, outlines the user-centered design process from user research to user testing, and explains through various examples how user-centered design has been successfully integrated into the design process of a variety of design studios worldwide.
Design Management
All designers will feel that creativity and innovation are at the heart of their designs. But for a design to have an effective and lasting impact it needs to work within certain structures, or have those structures created suitably around it. No matter how you work, a design can always be improved by assessing where it fits into the market, how it best to strengthen it before it's set in stone, who it could appeal to. It needs to be managed. In this accessible and informative second edition, Kathryn Best brings together the theory and practice of design management. With new interviews, case studies and related exercises, she provides an up to date guide for students wanting to know more about the strategy, process and implementation crucial to the management of design. The book takes its reader through the essential steps to good management of design and highlights topics currently under debate. In each part of the book Strategy, Process and Implementation are each explained using advice from leaders in the industry and real life examples. Best breaks up each part into clear and readable sections to create the perfect undergraduate book on design management.
An Environmental Life Cycle Approach to Design
This book introduces readers to Life Cycle Approach (LCA)-supported design solutions, through non-geometric-data-driven methodologies, to provide a clear picture of how to optimize individual designs in addressing ecological challenges. By offering LCA, the book gives designers a complimentary set of science-based perspectives and techniques with a focus on high data quality for clarity and public accessibility. While most design solutions and resources are meant to appeal to people by solving everyday problems, this book uses LCA designs to appeal to people through a combination of practicality, accuracy, and the need to decelerate ecological destruction through products offered to marketpl...
Brand Driven Innovation
Explaining how branding can be a driving force for product and service innovations, this book employs practical examples, case studies, and interviews from leading individuals and companies throughout, to provide a practical field guide for both students and practitioners alike.
