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Maturing Usability
This book provides an understanding of how current research and practice has contributed towards improving quality issues in software, interaction and value. The book includes chapters on new methods/approaches that will enhance the field of usability. A balance between theoretical and empirical approaches is maintained throughout, and all those interested in exploring usability issues in human-computer interaction will find this a very useful book.
Cognition and Communication at Work
This book brings together contributions from researchers within various social science disciplines who seek to redefine the methods and topics that constitute the study of work. They investigate work activity in ways that do not reduce it to a 'psychology' of individual cognition nor to a 'sociology' of societal structures and communication. A key theme in the material is the relationship between theory and practice. This is not an abstract problem of interest merely to social scientists. Rather, it is discussed as an issue that working people address when they attempt to understand a task and communicate its demands. Mindful practices and communicative interaction are examined as situated issues at work in the reproduction of communities of practice in a variety of settings including: courts of law, computer software design, the piloting of airliners, the coordination of air traffic control, and traffic management in underground railway systems.
Expertise and Technology
Technological development has changed the nature of industrial production so that it is no longer a question of humans working with a machine, but rather that a joint human machine system is performing the task. This development, which started in the 1940s, has become even more pronounced with the proliferation of computers and the invasion of digital technology in all wakes of working life. It may appear that the importance of human work has been reduced compared to what can be achieved by intelligent software systems, but in reality, the opposite is true: the more complex a system, the more vital the human operator's task. The conditions have changed, however, whereas people used to be in ...
Risky Work Environments
Risky Work Environments provides new insights into the multiple and dynamic trajectories of both near misses and mistakes in complex work environments, based on actual case examples. It also studies the interactions between various activity systems or work practices (design, maintenance, incident investigation, regulation, operation) and their consequences for operational performance. The role of rules and regulations is explored, considering the consequences of deviations and the limitations of enforced compliance. Further, the book explains how to search for, think about and act on information about vulnerability, near misses and mistakes in a way that emphasizes accountability in ways tha...
Cooperative Process Management: Cognition And Information Technology
Covering analysis, field studies, micro-world studies, training and the creation of computer artefacts under the Co-operative Process Management umbrella. This book should be of interest to those engaged in research or building applications in a
International Encyclopedia of Ergonomics and Human Factors - 3 Volume Set
The previous edition of the International Encyclopedia of Ergonomics and Human Factors made history as the first unified source of reliable information drawn from many realms of science and technology and created specifically with ergonomics professionals in mind. It was also a winner of the Best Reference Award 2002 from the Engineering Libraries
Humanistic HCI
Although it has influenced the field of Human-Computer Interaction (HCI) since its origins, humanistic HCI has come into its own since the early 2000s. In that time, it has made substantial contributions to HCI theory and methodologies and also had major influence in user experience (UX) design, aesthetic interaction, and emancipatory/social change-oriented approaches to HCI. This book reintroduces the humanities to a general HCI readership; characterizes its major epistemological and methodological commitments as well as forms of rigor; compares the scientific report vs. the humanistic essay as research products, while offering some practical advice for peer review; and focuses on two major topics where humanistic HCI has had particular influence in the field—user experience and aesthetics and emancipatory approaches to computing. This book argues for a more inclusive and broad reach for humanistic thought within the interdisciplinary field of HCI, and its lively and engaging style will invite readers into that project.
The Paradigm Shift to Multimodality in Contemporary Computer Interfaces
During the last decade, cell phones with multimodal interfaces based on combined new media have become the dominant computer interface worldwide. Multimodal interfaces support mobility and expand the expressive power of human input to computers. They have shifted the fulcrum of human-computer interaction much closer to the human. This book explains the foundation of human-centered multimodal interaction and interface design, based on the cognitive and neurosciences, as well as the major benefits of multimodal interfaces for human cognition and performance. It describes the data-intensive methodologies used to envision, prototype, and evaluate new multimodal interfaces. From a system developm...
The Design of Implicit Interactions
People rely on implicit interaction in their everyday interactions with one another to exchange queries, offers, responses, and feedback without explicit communication. A look with the eyes, a wave of the hand, the lift of the door handle—small moves can do a lot to enable joint action with elegance and economy. This work puts forward a theory that these implicit patterns of interaction with one another drive our expectations of how we should interact with devices. I introduce the Implicit Interaction Framework as a tool to map out interaction trajectories, and we use these trajectories to better understand the interactions transpiring around us. By analyzing everyday implicit interactions...
The Envisionment and Discovery Collaboratory (EDC)
The Envisionment and Discovery Collaboratory (EDC) is a long-term research platform exploring immersive socio-technical environments in which stakeholders can collaboratively frame and solve problems and discuss and make decisions in a variety of application domains and different disciplines. The knowledge to understand, frame, and solve these problems does not already exist, but is constructed and evolves in ongoing interactions and collaborations among stakeholders coming from different disciplines providing a unique and challenging environment to study, foster, and support human-centered informatics, design, creativity, and learning. At the social level, the EDC is focused on the collabor...
