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The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services
For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.
Coaching e gestão do conhecimento pessoal o bibliotecário como agente de desenvolvimento humano
"...Esta obra de Leonardo Fernandes Souto inicia-se tratando dos meios pelos quais se faz a Gestão do Conhecimento Pessoal, ou seja, como se planeja, organiza, mobiliza e controla os resultados do seu próprio conhecimento pessoal desenvolvido, mas já se pode supor, a partir das considerações de Polanyi, que esta tanto é melhor quanto mais se evolui no desenvolver da consciência e da apreensão da realidade, do indivíduo encontrar e saber trilhar os caminhos com os quais defronta-se em seu cotidiano. E aí entram técnicas como o coaching, descritas no livro. Ou seja, o coaching torna-se de imensa valia para a gestão do conhecimento pessoal do indivíduo, seja aplicado às organizações, a outros ambientes, enfim, à sua própria vida. O coaching faz valer também a importância da relação com o outro, no sentido de estimular o indivíduo na busca do seu caminho.O livro é fortemente recomendado, especialmente para os bibliotecários, mas também para qualquer outro profissional interessado em buscar respostas para o seu desenvolvimento pessoal..."
Ethnozoology
Ethnozoology: Animals In Our Lives represents the first book about this discipline, providing a discussion on key themes on human-animal interactions and their implications, along with recent major advances in research. Humans share the world with a bewildering variety of other animals, and have interacted with them in different ways. This variety of interactions (both past and present) is investigated through ethnozoology, which is a hybrid discipline structured with elements from both the natural and social sciences, as it seeks to understand how humans have perceived and interacted with faunal resources throughout history. In a broader context, ethnozoology, and its companion discipline, ...
Aprendizagem e desenvolvimento de talentos
Esta obra destaca os quatro pilares da educação ao longo da vida, de acordo com a Unesco (2010), quais sejam: aprender a conhecer, aprender a fazer, aprender a conviver e aprender a ser. A educação ao longo da vida é centrada na crença de que ?tudo pode ser uma oportunidade para aprender e desenvolver os talentos?. À luz da missão de ensinar e da educação ao longo da vida, os autores iniciam este livro, cujo objetivo é analisar o papel dos programas de treinamento, desenvolvimento e educação no contexto da gestão de pessoas, os principais métodos de treinamento, os processos de coaching e de mentoring, bem como a gestão de talentos nas organizações.
Biopolymer Membranes and Films
Biopolymer Membranes and Films: Health, Food, Environment, and Energy Applications presents the latest techniques for the design and preparation of biopolymer-based membranes and films, leading to a range of cutting-edge applications. The first part of the book introduces the fundamentals of biopolymers, two-dimensional systems, and the characterization of biopolymer membranes and films, considering physicochemical, mechanical and barrier properties. Subsequent sections are organized by application area, with each chapter explaining how biopolymer-based membranes or films can be developed for specific innovative uses across the health, food, environmental and energy sectors. This book is a v...
Disseminação seletiva da informação com foco em negócios para a área automotiva
A informação é uma importante base para a tomada de decisão, tanto gerencial como operacional, e otimizá-la trará inúmeras vantagens ao ambiente empresarial. Este livro trata da Disseminação Seletiva da Informação (DSI) com foco em negócios para a área automotiva e aborda, de forma clara e objetiva, a experiência de implantação do serviço em empresas automotivas.
Computer Supported Qualitative Research
This book includes selecting the articles accepted for presentation and discussion at WCQR2021, held on January 20th to 22nd, 2021 (Virtual Conference). The World Conference on Qualitative Research (WCQR) is an annual event that aims to bring together researchers, academics and professionals, promoting the sharing and discussion of knowledge, new perspectives, experiences and innovations on Qualitative Research. WCQR2021 featured four main application fields (Education, Health, Social Sciences, and Engineering/Technology) and seven main subjects: Rationale and Paradigms of Qualitative Research; Systematization of Approaches with Qualitative Studies; Qualitative and Mixed Methods Research; Data Analysis Types; Innovative Processes of Qualitative Data Analysis; Qualitative Research in Web Context; Qualitative Analysis with Software Support. The book is a valuable resource for everyone interested in qualitative research, emphasizing Computer-Assisted Qualitative Data Analysis Software (CAQDAS).
Operations Management for Social Good
This volume showcases the presentations and discussions delivered at the 2018 POMS International Conference in Rio. Through a collection of selected papers, it is possible to review the impact and application of operations management for social good, with contributions across a wide range of topics, including: humanitarian operations and crisis management, healthcare operations management, sustainable operations, artificial intelligence and data analytics in operations, product innovation and technology in operations management, marketing and operations management, service operations and servitization, logistics and supply chain management, resilience and risk in operations, defense, and tourism among other emerging Operations Management issues. The Production and Operations Management Society (POMS) is one of the most important and influential societies in the subject of Production Engineering and, as an international professional and academic organization, represents the interests of professionals and academics in production management and operations around the world.
