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Creating Great Visitor Experiences
Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.
Hope for the City
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Report for ...
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Professionalizing Practice. A Critical Look at Recent Practice in Museum Education
"Sponsored by the Museum Education Roundtable"--Provided by publisher.
Museum Education in Times of Radical Social Change
"Sponsored by the Museum Education Roundtable"--Provided by publisher.
From Small Wins to Sweeping Change
How does a diverse community thrive in spaces that were designed to be exclusionary? Museums—with histories tied to colonial violence and racist practices and whose survival is largely reliant on the generosity of wealthy donors—were not built to be inclusive. Yet many museums’ missions and the people who bring these missions to life have egalitarian aims. In recent years museum practitioners across the country have been proactively confronting our histories of colonization and exclusion and advancing equity and inclusion. Museums of all types have formed cross-departmental teams to critique their internal practices, review hiring processes, and ultimately foster a more diverse and inc...
Educational Leadership
Sponsored by the Museum Education Roundtable
State Magazine
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Fixing Broken Cities
Fixing Broken Cities explores the planning, execution, and impact of urban repopulation and investment strategies that were launched in the wake of two crises: late twentieth-century economic disinvestment and the outbreak of the COVID-19 pandemic. Because past practices could no longer serve as a reliable guide to future outcomes in this uncertain environment, any new initiatives had to involve a significant level of risk-taking. Based on the author’s experience as a policymaker and practitioner, this book provides detailed insights into the origins and outcomes of these high-risk strategies, along with an explanation of why they succeeded or failed. This new edition examines policy initi...
The Interpreter's Training Manual for Museums
The Interpreters Training Manual for Museums helps institutions develop a customized training program for their interpreters. Focusing on social interaction, this book combines group exercises, written and oral activities, and interactive lectures to teach interpreters how to facilitate meaningful conversations with visitors.
