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The Executive Secretary Guide to Taking Control of Your Inbox
"This book is essential reading for any PA or Executive Assistant in helping them manage their email inbox. It is extremely well written, providing very practical solutions to the problems of email overload and managing one's inbox. The style is engaging in a 'day in the life of a PA' format...great read but more important very useful practical advice" Professor Sir Cary Cooper, Manchester Business School, University of Manchester "Thought provoking and intuitive - an uncomplicated guide to email management." Rebeka Adamson, Administrative Professional Award Winner 2015, Association Administrative Professionals New Zealand "Business communication is increasingly overwhelming for assistants a...
Using the PC to Boost Executive Performance
Aimed at senior executives who want to master their PC rather than allow it to master them, this text takes account of the fact that the needs and perspective of a senior manager differ from junior managers. As a result, the book is task- and benefit-driven rather than features-led. Rather than offering information on all the available features, regardless of whether they offer benefits, the text illustrates how these features can be selectively adapted to the tasks which are important for the enhancement of working practices.
Managing in the Email Office
Managing the Email Office is for all people who feel email is taking over their lives. It provides practical help and guidance on how to manage both their own volume of email as well as their organization's. It will enable you to develop winning ways with email and to re-claim some of those valuable resources which email consumes. The authors offer solutions to managing email that will help you save time and use email to communicate effectively and send the right message, right first time. These solutions are based on personal preferred patterns of work and management styles. The authors show you how to use email to support you and your team, to become more productive and reduce stress. Case histories are included throughout, to help you understand and apply the contents to you own and your organisation's situation. This book addresses: * how time management and personal effectiveness can be improved through better use of email. * how to develop and implement an email best practice policy for the organization. * how email can be used constructively to support customer relationship management and knowledge management
A Question of Balance
Challenging standard interpretations of American dominance and French weakness in postwar Western Europe, Michael Creswell argues that France played a key role in shaping the cold war order. In the decade after the war, the U.S. government's primary objective was to rearm the Federal Republic of Germany within the framework of a European defense force--the European Defense Community. American and French officials differed, however, over the composition of the EDC and the rules governing its organization and use. Although U.S. pressure played a part, more decisive factors--in both internal French politics and international French concerns--ultimately led France to sanction the plan to rearm West Germany. Creswell sketches the successful French challenge to the United States, tracing the genuine, sometimes heated, debate between the two nations that ultimately resulted in security arrangements preferred by the French but acceptable to the Americans. Impressively researched and vigorously argued, A Question of Balance advances significantly our understanding of power politics and the rise of the cold war system in Western Europe.
Assessment and Development Centres
Since the first edition of this book, the level of interest and the varied forms of assessment and development centres have mushroomed. Iain Ballantyne and Nigel Povah's book looks at the entire process, from the underlying concepts to the most effective methods of validation - not forgetting the organizational politics involved. The main objectives of the book are: [ to establish a thorough understanding of the principles and practice of assessment and development centres; [ to provide sufficient knowledge to enable practitioners to run their own events in a professional manner; [ to help readers to recognise when they may need to call on outside expertise, and [ to equip readers to ask pertinent questions of any prospective advisers. This second edition includes guidance to reflect the significant developments within the technology, along with further advice on quality control, process improvements and further refinements to the increasingly popular development centre concept. Assessment and Development Centres represents a practical approach which is sure of a warm welcome from HR professionals.
The Definitive Personal Assistant & Secretarial Handbook
This new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Placing special emphasis on career development, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, it includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter which provides important advice on social networking as an alternative communication tool, it also contains even more practical help with minute taking. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide will help you keep your finger on the pulse and maintain your professional image.
The Handbook of Work Based Learning
Organizational leaders, governments and trade unions all agree that learning is fundamental to organizational and economic success. The question is how it should best be supported. The Handbook of Work Based Learning delivers a compelling answer to this question. Learning needs to be based in the realities of organizational life. This unique, groundbreaking handbook provides a definitive guide to the set of strategies, tactics and methods for supporting work based learning. The three main parts of the Handbook, which focus in turn on strategies, tactics and methods, are written for both the learner and the professional developer alike. Each includes a description of the process (strategy, ta...
Legendary Away Days
Building strong, responsive, teams is one of the key factors in putting your organisation ahead of its competitors. So why do many teams fail to deliver to their true potential? The answer is that even when the commitment and the will to succeed exist, hidden pitfalls lay in wait to foil the best intentions of managers and team leaders. This book will enable you to avoid tripping up and so produce teams able to take effective action before problems arise. Legendary Away Days is a complete and invaluable guide to planning and delivering team events suited to a wide range of circumstances including problem-solving, teambuilding, boosting morale and making decisions. Concise and practical, it covers choosing an appropriate event, organising and running the day, keeping control, using external experts and evaluating your event afterwards. Focused on best practice throughout, the book also provides help on ensuring your event is legally protected. If you want your teams to look back on their Away Days as legendary then this is the book you need.
Gender and Communication at Work
Written by leading researchers from four continents, this book offers a broad and contemporary assessment of the ways in which gender affects workplace communication and how this in turn influences people’s choices, training, opportunities and career development. A range of work situations are considered (including communication within the normal routine, in a crisis or under pressure, and during those occasions important for career development) and examples are sourced from a variety of contexts (including international business, leadership, service work, and computer-mediated communication). Gender and Communication at Work includes a diversity of theoretical perspectives in order to most successfully map the range of communication strategies, identities and roles which impact upon and are influenced by gender at work.
An Executive Guide to Employing Consultants
Some 85 per cent of consulting efforts are said to fail to produce the intended, and promised, results. This guide seeks to provide the tools and skills a manager needs when employing consultants. It discusses how to: decide - in advance - on what type of consultant can best serve the company's interests; establish a clear criteria against which prospective consultants can be evaluated; conduct selection interviews in a manner that maximizes the chance that selected consultants meet their agreed contractual obligations; and manage selected consultants effectively to ensure that they deliver what is intended and expected.
